---
title: "Desktop Executive - Support (R-19817)"
company: "Dun & Bradstreet"
company_url: "https://www.remjobs.works/companies/dun-bradstreet"
url: "https://www.remjobs.works/job/dun-bradstreet-desktop-executive-support-r-19817-343e8a84-accf-4145-82cc-969f5a50c843"
apply_url: "https://jobs.lever.co/dnb/c96ef18f-26ba-4105-8322-cce6fd39af3c"
workplace: hybrid
location: "Mumbai - India"
employment_type: full-time
seniority: mid
role: customer-support
region: india
date_posted: 2026-08-25T06:23:28.294Z
first_seen_by_remjobs: 2026-09-15T16:24:47.782Z
---

# Desktop Executive - Support (R-19817)

**Dun & Bradstreet** · Mumbai - India

Apply: https://jobs.lever.co/dnb/c96ef18f-26ba-4105-8322-cce6fd39af3c

## About Dun & Bradstreet

Verified business data and persistent identity help you reduce risk, improve decisions, and drive growth across your organization.

## About the role

Designation: Desktop Specialist.
Function: IT.
SBU: Technology.
Location: Mumbai
Payroll: Partner's Payroll

##### Key Responsibilties:

- Provide Level 1 & 2 desktop support for Windows 11 and macOS devices, including laptops, desktops, and peripherals.

- Troubleshoot hardware, OS, application, VPN, Wi-Fi, certificate, and access-related issues through remote and onsite support.

- Manage incidents and service requests in ITSM tools, ensuring timely resolution and adherence to SLAs.

- Perform device provisioning, imaging, upgrades, refreshes, software installations, and redeployments.

- Support Microsoft 365, Teams, Outlook, security applications, and other approved enterprise tools.

- Maintain IT asset inventory, device audits, user account support, and compliance with security policies.

- Collaborate with Security, Network, and Identity teams while supporting technology rollouts, office moves, and knowledge-sharing initiatives.

##### Key Requirements

- 2-4 years of experience in Desktop Support, End User Computing (EUC), or IT Operations, supporting Windows 11 and macOS environments.

- Strong expertise in PC/Mac hardware troubleshooting, break-fix support, device provisioning, and peripheral management.

- Hands-on experience with ITSM platforms, remote support tools, software deployment, and device lifecycle management.

- Good understanding of networking fundamentals, including Wi-Fi, VPN, DNS, certificates, and connectivity troubleshooting.

- Excellent customer service, communication, and stakeholder management skills with a strong focus on SLA adherence.

- Proven ability to prioritize workloads, resolve issues efficiently, and demonstrate ownership, accountability, and attention to detail.

- Diploma or Bachelor's degree in IT/Computer Science or related field; Microsoft, Apple macOS, and ITIL certifications are an added advantage.

---

Source: Dun & Bradstreet's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/dun-bradstreet-desktop-executive-support-r-19817-343e8a84-accf-4145-82cc-969f5a50c843