---
title: "Technical Support Engineer"
company: "Dozee"
company_url: "https://www.remjobs.works/companies/dozee"
url: "https://www.remjobs.works/job/dozee-technical-support-engineer-42d2eddf-4885-4c7c-98d5-608160ad6ed6"
apply_url: "https://jobs.lever.co/dozee/69e823d5-c715-4c5c-a1d3-5f72097a849e"
workplace: hybrid
location: "Bangalore"
employment_type: full-time
seniority: mid
role: customer-support
region: india
skills: ["hubspot", "jira"]
date_posted: 2026-09-17T10:49:04.084Z
first_seen_by_remjobs: 2026-09-19T22:13:02.176Z
---

# Technical Support Engineer

**Dozee** · Bangalore

Apply: https://jobs.lever.co/dozee/69e823d5-c715-4c5c-a1d3-5f72097a849e

## About Dozee

Dozee is the pioneer in remote patient monitoring. With its unique, AI-based early warning system and connected bed technology, Dozee is changing

## About the role

**Role Overview : **
 
We are hiring for a Technical Support Engineer who would be playing a crucial role in Analyzing and troubleshooting technical issues raised through field and Engineering support tickets.
He/she would be investigating issues, identifying the root cause or probable reason, and drive them towards resolution.

##### Responsibilities

- Analyze field and production issues using reported symptoms, application/system logs, incident patterns, data inconsistencies, and technical dependencies.

- Reproduce issues and perform internal validation to isolate the cause and confirm the behavior.

- Troubleshoot issues across software, hardware, firmware, algorithms, device configuration, connectivity, and user behavior.

- Handle production issues and escalations based on priority and business impact.

- Work closely with QA, Product, Engineering, Hardware, Customer Success, and other teams to investigate issues, validate fixes, and drive them to closure.

- Share field insights with QA and Engineering to identify recurring issues, product gaps, and potential improvements.

- Provide configuration and operational support, including organization-level feature enablement and configuration changes.

- Maintain and improve run-books and debugging guides to help Field and Support teams troubleshoot common issues.

- Proactively coordinate with Field and Remote-Support teams to provide technical guidance and assistance.

- Manage multiple concurrent issues independently, ensuring timely follow-up and closure

- Support India and US teams with a shift schedule of approximately 2 PM–11 PM IST.

##### Skills

- 1-3 years of experience in Application support and debugging/log analysis/Root cause analysis.

- Good understanding of platform and system architecture, APIs, services, databases, logs, and device-to-cloud workflows.

- Hands-on experience with technical debugging and testing.

- Experience with JIRA and HubSpot is preferred.

- Strong analytical, problem-solving, and troubleshooting skills.

- Good communication and cross-functional coordination skills.

- Ability to work independently, prioritize issues, and drive them to closure

- Experience working with medical devices or healthcare technology.

- Understanding of hardware, firmware, device connectivity, and device troubleshooting.

---

Source: Dozee's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/dozee-technical-support-engineer-42d2eddf-4885-4c7c-98d5-608160ad6ed6