---
title: "L3 Systems Engineer (Systems, Networking & Security)"
company: "Dijital Team"
company_url: "https://www.remjobs.works/companies/dijital-team"
url: "https://www.remjobs.works/job/dijital-team-l3-systems-engineer-systems-networking-security-6df89cbb-5ff2-40e9-9f5b-7c43d81a0a3f"
apply_url: "https://jobs.lever.co/dijital-team-pty-ltd/d7be2e7f-f34f-4d4f-a42e-e41579bc82c1"
workplace: remote
location: "Sri Lanka"
remote_scope: "Sri Lanka"
employment_type: full-time
seniority: mid
role: devops-infrastructure
region: other
skills: ["azure"]
date_posted: 2026-08-25T00:48:53.742Z
first_seen_by_remjobs: 2026-09-19T22:10:34.936Z
---

# L3 Systems Engineer (Systems, Networking & Security)

**Dijital Team** · Sri Lanka

Apply: https://jobs.lever.co/dijital-team-pty-ltd/d7be2e7f-f34f-4d4f-a42e-e41579bc82c1

## About Dijital Team

Offshore staffing for MSPs and IT service providers. Access dedicated Sri Lankan talent to increase capability, improve margins and scale faster.

## About the role

#### About the Role

As a **Level 3 Systems Engineer**, you will serve as a senior technical escalation point while playing a key role in infrastructure and security project delivery. You will take ownership of complex technical incidents, perform advanced troubleshooting and root-cause analysis, and design, configure and deploy solutions across cloud and on-premises environments.

Working alongside senior engineers, project managers and technical leadership, you will help strengthen escalation capability, support project delivery and provide technical guidance to Level 1 and Level 2 engineers.

#### About the Client

You will be working with a growing Australian managed services and technology provider supporting organisations across commercial, government, education, healthcare, not-for-profit and community sectors.

The business delivers cloud and on-premises infrastructure, managed IT support, cybersecurity and compliance, networking, communications, and specialist technology solutions. It maintains a strong focus on security, high-quality documentation and dependable service delivery.

#### Ideal Profile

**Background & Experience**

- Demonstrated Level 3 or senior systems engineering experience within an MSP or complex, multi-site IT environment.

- Advanced troubleshooting expertise across Microsoft 365, Windows, cloud and on-premises infrastructure.

- Strong knowledge of Microsoft cloud technologies, security, identity, endpoint and access management.

- Solid experience with servers, virtualisation, networking, firewalls and infrastructure deployments.

- Proven ability to own complex incidents, identify root causes and determine effective resolutions or escalation paths.

- Experience contributing to or delivering infrastructure and technology projects from configuration through deployment.

- Strong understanding of cybersecurity and compliance-focused environments.

- Familiarity with the Australian Essential Eight is strongly preferred; exposure to ISO-aligned, DISP, SOCI or comparable environments is highly regarded.

- MSP experience is preferred, although candidates from sophisticated internal IT environments may also be considered.

- Exposure to VMware, SD-WAN, Starlink, remote-community networks, IoT, cameras, alarms or building systems is advantageous.

- Experience with PSA, RMM and knowledge-management platforms is desirable.

- Strong technical fundamentals with the ability to quickly learn new technologies and vendor platforms.

**Systems & Tools**

- Microsoft 365, including Intune, Purview, Defender for Endpoint and Defender for Cloud.

- Microsoft Azure and Entra ID.

- SharePoint and Microsoft Teams.

- Google Workspace.

- EasyDMARC, ConnectSecure and ThreatLocker.

- Blackpoint Cyber SOC/MDR and Keeper Password Manager.

- Exclaimer, Phriendly Phishing, Inforcer and AdminDroid.

- Datadog.

- Datto Autotask PSA, Datto RMM and Datto SaaS Protection.

- Hyper-V and VMware.

- 3CX voice systems and Adobe products.

**Hardware & Infrastructure**

- Fortinet firewalls and associated security products.

- Ubiquiti networking, wireless, routing, security and camera solutions.

- Ruckus Wi-Fi and D-Link networking technologies.

- Lenovo, Dell, Apple, HP, ASUS and other endpoint hardware.

- Datto BCDR backup solutions.

**Professional Skills**

- Ability to work autonomously while collaborating effectively with senior engineers, project managers and wider technical teams.

- Strong written and verbal communication skills.

- High standards of technical documentation and knowledge sharing.

#### Responsibilities

- Act as a senior escalation point for complex, high-impact and persistent technical incidents.

- Lead advanced troubleshooting and root-cause analysis across Microsoft 365, Microsoft security, identity, endpoints, cloud and on-premises infrastructure.

- Design, build, configure and deploy infrastructure and security solutions for technology projects.

- Support server, virtualisation, networking, firewall, SD-WAN, remote-site and security uplift initiatives.

- Collaborate with senior engineers, project managers and technical leadership throughout project deployments.

- Provide technical guidance to Level 1 and Level 2 engineers and assist with complex escalations.

- Review technical changes with consideration for security, operational risk and compliance requirements.

- Apply cybersecurity frameworks such as the Australian Essential Eight to practical configurations, controls and remediation activities.

- Create and maintain solution designs, configurations, handover materials and technical documentation.

- Maintain accurate ticket, project and service records across PSA and RMM platforms.

#### How we take care of our team

💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones

---

Source: Dijital Team's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/dijital-team-l3-systems-engineer-systems-networking-security-6df89cbb-5ff2-40e9-9f5b-7c43d81a0a3f