---
title: "Technical Support Engineer"
company: "DigiCert"
company_url: "https://www.remjobs.works/companies/digicert"
url: "https://www.remjobs.works/job/digicert-technical-support-engineer-126054eb-181b-4045-8a52-df0b81e924ef"
apply_url: "https://www.digicert.com/careers/?gh_jid=8659949002"
workplace: onsite
location: "Cape Town"
employment_type: unspecified
seniority: mid
role: customer-support
region: middle-east-africa
date_posted: 2026-08-17T17:18:44.000Z
first_seen_by_remjobs: 2026-09-15T19:06:28.317Z
---

# Technical Support Engineer

**DigiCert** · Cape Town

Apply: https://www.digicert.com/careers/?gh_jid=8659949002

## About DigiCert

DigiCert is a global leader in digital trust, securing identities, data, and systems at enterprise scale—powered by Intelligent Trust and built for a quantum-safe future.

## About the role

**Who we are**

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at [www.digicert.com](http://www.digicert.com/)

**Job summary**

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience.

The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert EMEA-based customers to support the DigiCert One platform.

**What you will do**

- Support our Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases

- Project a professional company image through phone and email interactions.

- Work with our Validation teams to process Lawyer Card request

- Collaborate with Cross-functional teams to resolve issues and provide solutions

- Recognize, document and alert supervisors of trends in customer calls

- Research through Knowledge Base articles, labs and other means to resolve customer issues

- Master internal tools used for timely problem resolution

- Contribute to DigiCert Knowledge Base

**What you will have**

- Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience

- 2+ years of experience in technical support within the tech industry

- Strong problem-solving skills

- Knowledge of PKI certificates

- Working knowledge of Rest API’s

- Comfortable working on a computer daily and conversing over the phone and through email.

- Strong oral, written and interpersonal communication skills

- Detailed-oriented with excellent organization skills

- Self-motivated, manage your time well, and get things done.

- Team-oriented and ability to work with people from diverse backgrounds

- Industry-related certificates are a plus (Security+, MSCE)

**Nice to have**

- Excellent knowledge of Microsoft products and other applicable software or applications

**Benefits**

- Competitive compensation and comprehensive benefits package

- Generous paid time off, including holidays and additional leave options

- Family-friendly leave policies, including maternity, paternity, and other supportive leave programs

- Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources

- Pension, life insurance, and income protection benefits (location dependent)

- Employee Assistance Program with 24/7 confidential support for employees and their families

- Education assistance and professional development opportunities

- Access to LinkedIn Learning and continuous learning resources

- Employee referral bonus program and additional company perks and discounts

- Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues

- Business travel insurance and global employee support programs 

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Source: DigiCert's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/digicert-technical-support-engineer-126054eb-181b-4045-8a52-df0b81e924ef