--- title: "Customer Success Manager" company: "Descope" company_url: "https://www.remjobs.works/companies/descope" url: "https://www.remjobs.works/job/descope-customer-success-manager-c1002381-b8ea-4019-bb1e-b509c77da2b1" apply_url: "https://job-boards.greenhouse.io/descope/jobs/4354257009" workplace: onsite location: "Los Altos, CA (HQ)" employment_type: unspecified seniority: mid role: customer-support region: united-states skills: ["databricks", "hubspot", "looker"] date_posted: 2026-08-04T14:47:32.000Z first_seen_by_remjobs: 2026-08-26T15:15:00.358Z --- # Customer Success Manager **Descope** — Los Altos, CA (HQ) Apply: https://job-boards.greenhouse.io/descope/jobs/4354257009 ## About Descope Build secure, frictionless identity journeys for your users, business customers, partners, AI agents, and MCP servers with the Descope External IAM Platform. ## About the role ###### About Descope Descope is a developer-first identity provider for customers, partners, and AI agents. Our drag-and-drop approach to identity enables developers to easily deploy authentication, MFA, SSO, and MCP/AI agent authentication without writing custom code. Descope is trusted by over 1000 organizations in production, including GoFundMe, Databricks, GoodRx, Linktree, and You.com. The company has $88M in seed funding led by Lightspeed and Notable Capital. We're "descoping" authentication plumbing from developers' daily lives while helping organizations turn identity into a business enabler. Come join us! **What You’ll Do:** As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine customer-facing success management with operational excellence to improve customer outcomes at scale. **Own a scaled customer portfolio** - Manage a shared pool of business customers rather than a fixed book of accounts, using customer health signals such as usage, engagement, support activity, and renewal timing to prioritize daily work - Work through a prioritized queue to identify accounts where adoption has stalled, usage has declined, renewal risk is increasing, or expansion opportunities exist - Let data and customer feedback—not gut feel—drive how you spend your time across a large customer portfolio **Drive customer adoption and retention through scaled engagement** - Reach customers through scaled channels including email, calls, webinars, office hours, and lifecycle campaigns to help them realize value from Descope without a dedicated 1:1 engagement model - Identify customer risks and opportunities, partnering with Customer Success Engineering, Support, Product, and other teams to understand root causes and drive the right next steps - Identify customer growth opportunities and collaborate with Sales and Account Executives to support retention and expansion efforts ###### Enable scalable customer onboarding and operations - Support customer onboarding and implementation by creating repeatable guides, workflows, and resources that help customers successfully adopt Descope - Partner with Customer Success Engineering and internal stakeholders to coordinate customer implementations, troubleshoot operational challenges, and drive successful outcomes ###### Continuously improve the scaled Customer Success motion - Design and optimize customer lifecycle programs and automated workflows using customer data and internal systems to improve adoption, reduce manual work, and scale Customer Success - Use customer health, adoption, and operational data from business intelligence and customer analytics platforms (e.g., Looker and FunnelStory) to identify trends, uncover friction points, and provide actionable insights to leadership **Collaborate cross-functionally** - Partner closely with Sales, Marketing, Product, Customer Success Engineering, and Operations to deliver a seamless customer experience and drive customer adoption, advocacy, and expansion - Surface recurring customer feedback and friction points to Product and Engineering teams to influence future improvements - Provide regular updates on customer health, portfolio trends, risks, and opportunities **Develop product and technical expertise** - Stay fluent in Descope’s product, common use cases, and foundational identity/security concepts to confidently guide customers - Develop technical fluency to understand customer implementations and collaborate effectively with Customer Success Engineering and technical stakeholders **What We’re Looking For:** - 3–5 years of experience in Customer Success, Account Management, or a related customer-facing role, ideally supporting scaled, SMB, or long-tail customer segments - Experience managing a portfolio of customers through one-to-many, digital, or tech-touch engagement strategies - Hands-on experience with CRM, business intelligence, and customer health platforms (e.g., HubSpot, Looker, Customer Health Score Platforms, or similar) - Experience creating scalable customer programs such as webinars, office hours, lifecycle campaigns, playbooks, or customer education resources - Experience designing, configuring, or improving customer lifecycle programs, automation workflows, or Customer Success processes - Proven ability to drive customer adoption, retention, and growth outcomes - Strong communication skills with the ability to collaborate effectively with technical teams, business stakeholders, and customer champions - Highly organized with the ability to manage multiple customers, priorities, and competing initiatives - Comfortable operating in ambiguity and building structure where needed - A builder mindset with a passion for creating scalable Customer Success programs, improving processes, and continuously enhancing the customer experience - Solid technical aptitude with the ability to understand customer implementations and partner with engineering teams **Nice to Have:** - Background in developer tools, security, infrastructure, or CIAM - Familiarity with authentication and identity concepts such as OAuth, OIDC, SAML, MFA, and SSO - Familiarity with compliance and security standards such as SOC 2, GDPR, or CCPA ###### Benefits - Health, sorted: Medical, dental, and vision with strong coverage and flexible HSA and FSA options - Feel good, actually: Mental health support and wellness resources when you need them - Future you will thank you: 401k plan with employer support to help you build long term - More money in your pocket: Tax advantaged benefits for healthcare and dependent care - Life happens, and we make space for it: maternity leave designed to support you when it matters most. - Stay connected: Monthly internet allowance to support your work from anywhere - Lunch is on us: Paid lunches when you’re working from the office - Keep growing: Budget and opportunities for personal development, including courses and conferences *Descope is an equal opportunity employer. We hire people based on their skills and impact, nothing else. We’re committed to a fair and transparent process across every stage of employment.* *Compensation** **Base salary range: $100,000 to $150,000** **Final offer will depend on experience, skills, location, and overall market data. We also consider leveling, scope, and internal equity to make sure offers are fair and consistent.* Please review the [Job Candidate Privacy Notice](https://www.descope.com/job-candidates-privacy-notice) --- Source: Descope's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/descope-customer-success-manager-c1002381-b8ea-4019-bb1e-b509c77da2b1