--- title: "Operations Associate - Grocery" company: "Deliveroo Europe" company_url: "https://www.remjobs.works/companies/deliveroo-europe" url: "https://www.remjobs.works/job/deliveroo-europe-operations-associate-grocery-556fb098-263d-411b-a80c-396f83600544" apply_url: "https://jobs.ashbyhq.com/deliveroo/29c3a5d6-2ce9-429c-9889-91a5bf95daf4" workplace: onsite location: "Dubai - Main Office" employment_type: full-time seniority: entry role: operations region: middle-east-africa date_posted: 2026-09-21T09:39:42.539Z first_seen_by_remjobs: 2026-09-21T09:50:38.956Z --- # Operations Associate - Grocery **Deliveroo Europe** · Dubai - Main Office Apply: https://jobs.ashbyhq.com/deliveroo/29c3a5d6-2ce9-429c-9889-91a5bf95daf4 ## About the role ##### Operations Associate – L1 (UAE Grocery)Location: Dubai, UAEWorking pattern: Onsite | Full-time | Shift-based (40 hours per week) ##### About Deliveroo Deliveroo is on a mission to change the way people eat. We’re building the platform that customers turn to when they think about food and groceries — from weekly shops to last-minute essentials. Our focus is on delivering the best products with speed, accuracy, and reliability through trusted partners and dedicated in-store teams. Deliveroo’s ODG (On-Demand Grocery) business works closely with leading grocery partners across the UAE to power ultra-fast delivery through a network of picker-operated stores. These picker sites are the backbone of our grocery operations, combining technology, process excellence, and strong partnerships to ensure customers get what they ordered, on time, every time. ##### The Role The **Operations Associate ** plays a key role in supporting daily in-store operations across Deliveroo’s grocery and retail partner network. This is a hands-on field role focused on ensuring operational excellence, improving picker performance, and maintaining high service standards across multiple sites. The ideal candidate is proactive, detail-oriented, and comfortable working in fast-paced retail or dark-store environments. You’ll work closely with pickers, site teams, and the central operations function to ensure flawless execution on-ground. ##### Key Responsibilities - Performance Monitoring: Regularly assess site performance using key metrics such as B10s, rejections, missing items, and cancellations. Identify issues affecting accuracy and fulfillment efficiency. - Root Cause Analysis: Investigate performance issues, document findings, and implement corrective actions to prevent recurrence. - On-Site Training: Train and upskill pickers on Deliveroo’s SOPs, focusing on substitution handling, order prioritization, picking accuracy, and customer-first execution. - Action Plan Development: Create site-specific action plans to improve store KPIs. Outline findings, proposed solutions, and support required from stakeholders. - Documentation & Reporting: Maintain records of site visits, issues, solutions implemented, and performance feedback. Share periodic updates with central operations and partner management teams. - Hardware & Tech Support: Conduct regular checks on store tablets, printers, and SIMs. Troubleshoot or escalate hardware issues to ensure seamless live operations. - Collaboration with Store Staff: Work closely with partner store managers and staff to ensure proper stock availability, item accuracy, and efficient order preparation. **Requirements** - Experience: 1–2 years in grocery, retail, or delivery operations. - Skills: Strong problem-solving and communication skills, high attention to detail, and the ability to work independently in fast-paced environments. - Technical: Familiarity with mobile/tablet apps and basic troubleshooting. - Transport: Valid UAE driving license and own car. - Physical: Ability to be on-site at multiple store locations for extended periods. ##### Benefits & Perks - 25 days annual leave + public holidays - Comprehensive medical insurance - Annual flight allowance - Free Deliveroo Plus & partner discounts - Maternity and paternity benefits - Regular team events and social activities ##### Workplace & Diversity At Deliveroo, we know that people are at the heart of our business. We’re committed to creating a workplace that reflects the diverse world we live in. We make no judgment based on gender, race, religion, or background — all you need is passion for great food and a drive to be part of something exciting. We offer a range of benefits that support health, well-being, and growth, ensuring our people can thrive both professionally and personally. --- Source: Deliveroo Europe's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/deliveroo-europe-operations-associate-grocery-556fb098-263d-411b-a80c-396f83600544