---
title: "Billing Support Manager"
company: "Cursor"
company_url: "https://www.remjobs.works/companies/cursor"
url: "https://www.remjobs.works/job/cursor-billing-support-manager-c2bc4dbd-a0ca-4293-a9c0-719c31948661"
apply_url: "https://jobs.ashbyhq.com/cursor/00e98809-a4ec-4f32-91db-0e63ef5778b0"
workplace: remote
location: "Philippines"
remote_scope: "Philippines"
employment_type: full-time
seniority: mid
role: customer-support
region: asia-pacific
date_posted: 2026-06-08T19:35:49.713Z
first_seen_by_remjobs: 2026-08-26T15:14:53.019Z
---

# Billing Support Manager

**Cursor** — Philippines

Apply: https://jobs.ashbyhq.com/cursor/00e98809-a4ec-4f32-91db-0e63ef5778b0

## About Cursor

Built to make you extraordinarily productive, agents turn ideas into code. Accelerate development by handing off tasks to Cursor.

## About the role

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.

**About the role**

We're looking for a Billing Support Manager to lead a team of billing agents on the APAC shift while also owning the programs and systems that make the broader billing operation scale. You'll directly manage ~10 agents on your shift (queue health, escalations, coaching, scheduling) AND own org-wide programs like QA frameworks, training, escalation playbooks, and hiring. You'll report to the Billing Manager and work alongside 3 Associate Managers who run the other shifts.

This is a **developer tools** company: our users are engineers, and our billing team regularly troubleshoots issues that touch subscriptions, usage, and product behavior. You don't need to be an engineer, but you should be **technically fluent** enough to coach agents, review escalations, and work credibly with Product and Engineering. This is a remote role based in the Philippines.

**What you’ll do**

*Your shift (APAC):*

- Directly manage ~10 billing agents on the APAC shift: queue monitoring, escalations, 1:1s, QA reviews, scheduling

- Own your team's performance metrics and coach agents to improve

- Handle complex escalations: refund edge cases, Stripe disputes, subscription issues, product bugs

- Ensure clean handoffs between your shift and the next*Org-wide programs:*

- Design and maintain the QA rubric, scoring guides, and calibration process across all shifts

- Build and iterate on the training program for new hires and ongoing agent development

- Own the escalation playbook: define tiers, create response templates, track resolution patterns

- Own the hiring pipeline for billing agents: sourcing, screening, interviews, offers

- Coach Associate Managers on people management, performance conversations, and strategic thinking

- Run performance calibration cycles and make recommendations on promotions, PIPs, and exits

- Represent billing operations in conversations with product, engineering, and finance

- Own org-wide billing support metrics: TTR, CSAT, QA scores, reopen rates, volume trends

- Raise the bar on technical troubleshooting in training and QA: help agents investigate billing issues with appropriate depth (logs, account state, repro steps) before escalating**You may be a fit if**

- 7+ years in customer support operations, at least 2 in a management role overseeing leads or supervisors

- You've built operational programs from scratch (QA, training, escalation processes)

- Track record of developing people: coached promotions, managed underperformers out, run calibrations

- Billing/payments domain experience preferred: Stripe, subscription billing, refunds, disputes

- Strong analytical skills: comfortable with data, dashboards, and making decisions from metrics

- Experience in high-growth environments where process needs to be built, not just followed

- Technical literacy: you understand how developers work and can speak comfortably about common tools and workflows (e.g. Git/GitHub, IDEs, basic debugging). You're not thrown by technical tickets or engineering conversations**Big plus**

- You've used Cursor or similar AI-native dev tools, or you've supported a developer tools / SaaS engineering product where tickets routinely involved technical investigation

- You've coached agents on when an issue is billing vs. product vs. engineering, and how to document repro steps engineers can act on

---

Source: Cursor's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/cursor-billing-support-manager-c2bc4dbd-a0ca-4293-a9c0-719c31948661