---
title: "Customer Support Associate (Maternity Leave Cover)"
company: "CreativeX"
company_url: "https://www.remjobs.works/companies/creativex"
url: "https://www.remjobs.works/job/creativex-customer-support-associate-maternity-leave-cover-9cfc118b-9e46-48ce-a712-5fac7d357eca"
apply_url: "https://job-boards.greenhouse.io/creativex/jobs/6167013004"
workplace: onsite
location: "London, England, United Kingdom"
employment_type: unspecified
seniority: entry
role: customer-support
region: united-kingdom
skills: ["jira"]
date_posted: 2026-08-27T15:45:29.000Z
first_seen_by_remjobs: 2026-09-19T22:15:26.567Z
---

# Customer Support Associate (Maternity Leave Cover)

**CreativeX** · London, England, United Kingdom

Apply: https://job-boards.greenhouse.io/creativex/jobs/6167013004

## About the role

**Customer Support Associate - Maternity Leave Cover *****(~September 2026 - July 2027)***

**Job Location: London **

**Salary:** 35-40k GBP

*Unfortunately, we are not able to offer visa sponsorship at this time.*

**About CreativeX**

CreativeX is creating a new category of marketing. We are working with the best marketers in the world to build a new global standard for creative analytics. Our technology helps the world's biggest, and best loved brands make effective, data-driven creative decisions using our AI-driven SaaS technology. And we’re doing it at a global scale.

**About the role**

The Customer Experience team at CreativeX delivers a world-class client experience through strategic account management, innovative technical solutions, and timely, high-impact support. As a **Customer Support Associate**, you’ll provide hands-on, day-to-day technical support to our users, becoming a product expert and trusted partner.

We’re looking for someone who thrives in a fast-paced, high-growth environment, someone who is intellectually curious, takes initiative, and acts with urgency when resolving client issues. You’ll play a key role in supporting our expanding client base while helping to improve and scale support operations.

**What you’ll be doing: **

- Providing responsive, tactical support to users by resolving product queries via email or chat

- Becoming a subject-matter expert and owner of our platform and tools

- Triaging and escalating bugs, technical issues, and high-priority client concerns

- Surfacing client feedback to internal stakeholders to help inform product improvements

- Collaborating closely with cross-functional teams (Product Ops, Engineering, Client Success) to resolve support-related issues

- Contributing to support documentation and process improvements including the development and implementation of Agentic (AI) workflows

- Proactively identifying opportunities to improve client experience and user education through operational insights

**What we’re looking for:**

- 1–3 years in a customer support or technical support role within a SaaS or tech-driven environment

- Experience supporting enterprise-level customers or working in high-volume support queues

- Demonstrated ability to operate with urgency and accountability

- Proven intellectual curiosity, proactive mindset, and strong problem-solving skills

- Comfortable navigating ambiguity and asking the right questions to get to resolutionExcellent written and verbal communication skills, with an ability to distill complex issues into clear updates

- Familiarity with support and ticketing systems (e.g., Zendesk, Intercom, JIRA)Experience working at a Series A or B startup is a strong plus

At CreativeX we encourage applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you meet a majority of the qualifications above and see yourself in this role, we would love to see your application!

**What we offer:**

🍎Private Medical Insurance and Health Cash Plan (UK)

✈️ Generous time off + bank holidays

📚 Education budget to be used for individual learning experiences or grouped with your team for joint learning

🧘 Annual subscription to Calm and Headspace for your mental wellbeing

🎟 Monthly coaching to talk to a trained professional about career goals, relationships, and personal development

💵 Competitive salary and commission plan including stock options, as we believe that everyone should have a stake in the business

🍼 4-month full pay parenting leave for all employees who have been with the company for one (1) year

🪴 Workplace pension scheme provided via a tax-efficient Salary Sacrifice arrangement

**CreativeX provides equal employment opportunities for all applicants and employees.**

---

Source: CreativeX's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/creativex-customer-support-associate-maternity-leave-cover-9cfc118b-9e46-48ce-a712-5fac7d357eca