---
title: "Partner Solutions Lead"
company: "Coins.ph"
company_url: "https://www.remjobs.works/companies/coins-ph"
url: "https://www.remjobs.works/job/coins-ph-partner-solutions-lead-a24e57a1-4b68-40fe-abc3-20996b7442cd"
apply_url: "https://jobs.lever.co/coins/f7641e1a-e2f0-430f-b5c9-789b7853861e"
workplace: hybrid
location: "Taguig City, Metro Manila, Philippines"
employment_type: full-time
seniority: lead
role: sales
region: asia-pacific
skills: ["salesforce", "sql"]
date_posted: 2026-09-04T07:45:14.336Z
first_seen_by_remjobs: 2026-09-15T16:30:32.919Z
---

# Partner Solutions Lead

**Coins.ph** · Taguig City, Metro Manila, Philippines

Apply: https://jobs.lever.co/coins/f7641e1a-e2f0-430f-b5c9-789b7853861e

## About the role

***Join the Pioneer Crypto Brand in the Philippines!***
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

##### What you'll do

- Own the after-sales Partner Solutions function end-to-end, lead and oversee the team's support operations, ensuring partner and client concerns, requests, and tickets are resolved efficiently, within agreed timelines, and with consistently high service quality.

- Build, maintain, and continuously improve Partner Solutions SOPs, frameworks, and processes. Proactively identifying recurring partner issues and operational gaps, and driving the fixes that close them.

- Coach and develop the team through regular 1:1s with associates and specialists, providing guidance, feedback, and day-to-day support on partner support operations.

- Establish, monitor, and report on key partner solution metrics (resolution time, ticket volume, service quality, partner satisfaction/CSAT), and other relevant KPIs.

- Monitor partner activity, engagement, and feedback to spot early signs of dissatisfaction, disengagement, or churn risk, and implement proactive interventions.

- Handle escalated partner concerns and serve as the point of contact for complex or high-impact after-sales matters.

- Collaborate closely with Customer Experience, Compliance, Risk, Product, Technology, and other internal stakeholders to resolve blockers and address partner and operational requirements.

- Perform ad hoc tasks and initiatives as needed to support the team and broader business objectives.

##### What We Expect from You

- Bachelor's degree in Management, Finance, Business, or a related field (or equivalent practical experience).

- At least 3 years of experience in partner support, account management, client success, or a similar after-sales/service-operations role, with a strong track record of managing client or partner relationships and delivering client-focused solutions.

- Experience leading or managing a team in a supervisory or team lead capacity, with the ability to coach, guide, and develop associates and specialists.

- Strong understanding of service operations, case/ticket management, escalation handling, and process improvement, with the analytical skills to identify operational gaps and implement effective solutions.

- Working proficiency with ticketing/CRM platforms (e.g., Zendesk, Freshdesk, Salesforce, or similar) and reporting tools (e.g., Excel, SQL, or a BI/dashboard tool).

- High level of integrity and sound judgment in handling sensitive partner and financial information.

- Self-motivated, organized, and detail-oriented, with strong ownership of tasks and deliverables, and the ability to work independently in a fast-paced, evolving environment.

- Strong communication and interpersonal skills in English and Filipino, with the ability to coach team members, collaborate across internal stakeholders, and engage confidently with partners.

***Join the Coins Team Now!***
**Meaningful Collaborations **- The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
**Scalable Growth -** Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
**A Space For Bright Ideas -** Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.

---

Source: Coins.ph's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/coins-ph-partner-solutions-lead-a24e57a1-4b68-40fe-abc3-20996b7442cd