---
title: "Customer Support - Privacy Consultant"
company: "Cloaked"
company_url: "https://www.remjobs.works/companies/cloaked"
url: "https://www.remjobs.works/job/cloaked-customer-support-privacy-consultant-3f5cec21-f25f-4479-a85b-c530f2c41558"
apply_url: "https://jobs.ashbyhq.com/cloaked/3f4ac223-303f-40f8-a794-7be2d4dcf086"
workplace: remote
location: "United States"
remote_scope: "United States"
employment_type: contract
seniority: mid
role: customer-support
region: united-states
salary: "$25–$30 per hour"
date_posted: 2026-09-02T19:56:40.182Z
first_seen_by_remjobs: 2026-09-15T16:20:57.661Z
---

# Customer Support - Privacy Consultant

**Cloaked** · United States

Salary: $25–$30 per hour

Apply: https://jobs.ashbyhq.com/cloaked/3f4ac223-303f-40f8-a794-7be2d4dcf086

## About Cloaked

We keep your data private, protecting what matters most. Take our free assessment to see if you’ve been compromised.

## About the role

### About Cloaked

[Cloaked](https://www.cloaked.com/) is a consumer privacy and identity platform on a mission to give people back control of their personal data. We let anyone generate unlimited identities - masked emails, phone numbers, and payment cards - scrub their information off data-broker sites, and shield themselves from spam, scams, and breaches, all from one app. Backed by a $375M Series B, we've protected 10M+ identities and removed 1B+ records from the data brokers who profit off personal information. Now we're building the AI-native future of privacy: autonomous agents that monitor, manage, and defend your digital footprint for you.

### About This Role

This is a customer-facing support role at the heart of Cloaked's mission. You'll be the first line of defense for users navigating their privacy journey - diagnosing issues, digging into root causes, and holding yourself to the highest standard of customer care. If you believe privacy is a right and want to actively protect it for real people, this is the role for you.

### What will you do?

- Perform the best in class privacy support to the world

- Help users' subscription states, account details and other customer requests

- Work with the team to ensure workflows that satisfy users, efficiently

- Ensure that our most common inquiries are resolved within a week

- Serve as a primary point of contact for Cloaked users

- Proactively engage with customers to understand their goals, challenges, and use cases

- Develop and execute account plans to drive product adoption, customer satisfaction, and retention

- Serve as the escalation point for complex technical issues, providing expert guidance to resolve challenging customer problems

- Collaborate with the product development team to address recurring issues and contribute to product improvements

- Stay up-to-date with the latest trends and technologies in password management and online security to provide informed support

- Become an expert in our product offerings and stay updated on new features and updates

- Conduct product training sessions and create educational content to help customers maximize the value of our solution

- Collaborate with the product team to share customer feedback and contribute to product development strategies

### What skills and experiences will help you?

- Experience working directly with customers or users and solving problems

- Experience in the technology sector is required, with a deep interest in the industry, trends, and the ability to connect with a tech-savvy audience

- Exceptional written and verbal communication skills are crucial to effectively engage with our community and convey our brand's values and mission

- Must be able to adapt to new problems and resolve them

- Experience in creating support resources such as videos, tutorials, or documentation is a plus, as it can enhance the user experience and provide valuable assistance to community members

### What do we like?

- A get-it-done mindset. Our Privacy Support Team is driven to resolve problems in an immediate fashion

- Comfort working with various teams across the org to determine the best solution

- Passion for security and internet ethics

- Startup or growth-stage company experience

- Interest in data and analytics

- Care and respect of our customers’ privacy as if it were your own

---

Source: Cloaked's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/cloaked-customer-support-privacy-consultant-3f5cec21-f25f-4479-a85b-c530f2c41558