---
title: "Operations Lead"
company: "Clera"
company_url: "https://www.remjobs.works/companies/clera"
url: "https://www.remjobs.works/job/clera-operations-lead-5eaf2a89-0c65-4665-ba1e-ebc6a2cd61c6"
apply_url: "https://jobs.ashbyhq.com/clera/bbb67eba-de27-43d6-b286-4ac4e80c90f7"
workplace: remote
location: "New York"
remote_scope: "New York"
employment_type: full-time
seniority: lead
role: operations
region: united-states
skills: ["llm"]
date_posted: 2026-09-23T17:31:12.116Z
first_seen_by_remjobs: 2026-09-23T17:42:29.045Z
---

# Operations Lead

**Clera** · New York

Apply: https://jobs.ashbyhq.com/clera/bbb67eba-de27-43d6-b286-4ac4e80c90f7

## About Clera

Stop applying to startups. Start getting introduced. Clera connects you directly with hiring managers at the companies you want to work for.

## About the role

##### About the Role

This is an end-to-end ownership role for one of three core operational domains: customer operations, payment operations, or fincrime operations. You report directly to the COO and are trusted with full decision-making authority from day one, running your domain like a product team inside a modern, API-first banking platform built for global fintechs and digital asset companies.

##### What You'll Do

- Sit in the queue yourself during your first couple of months to map exactly where processes break and define the KPIs that prove the system works.

- Ship the first wave of automations by months 3 and 4, validating the operating model on a live cohort and driving measurable volume increases.

- Scale agents across your domain by months 5 and 6, leaving humans only the highest-risk decisions while the long tail runs hands-off.

- Spec agents and shape tooling directly alongside Engineering and Product rather than filing tickets at them.

- Own escalation paths, SOPs, and metrics, drafting and rewriting them as the system evolves.

- Measure success by volume multiplying while headcount stays flat, not by team size.

##### What We're Looking For

- 3 or more years building products or processes at a bank, fintech, payments, or crypto company, or equivalent tier-1 consulting experience with regulated financial services exposure.

- Production automations or agents already running in live environments, not just proofs of concept.

- Hands-on experience doing the operational work yourself, including queue management, case handling, or transaction processing.

- Experience designing end-to-end operational domains: process design, SOP creation, KPI definition, and tooling selection.

- Instinct to automate first and build systems smaller rather than add headcount.

- Experience working directly with engineering and product teams to spec and build operational tooling.

- Comfort in regulated financial services environments such as banking, payments, or fintech operations.

- Experience with compliance, risk, or fincrime workflows is a strong plus.

- Familiarity with AI agents, LLMs, or intelligent automation systems is a strong plus.

- Based in New York or willing to relocate.

##### Compensation & Benefits

Base salary: **$180,000 to $220,000 USD annually.** Visa sponsorship is available.

##### Location

On-site in **New York, NY, USA.**

---

Source: Clera's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/clera-operations-lead-5eaf2a89-0c65-4665-ba1e-ebc6a2cd61c6