---
title: "Founding Operations & Customer Growth"
company: "Clera"
company_url: "https://www.remjobs.works/companies/clera"
url: "https://www.remjobs.works/job/clera-founding-operations-customer-growth-200fb183-ab3b-4d28-b76b-5e45bb58be99"
apply_url: "https://jobs.ashbyhq.com/clera/e36d4601-460c-4d86-ac9a-7ae4864aca85"
workplace: onsite
location: "München"
employment_type: full-time
seniority: founding
role: marketing-growth
region: europe
date_posted: 2026-09-16T17:30:52.370Z
first_seen_by_remjobs: 2026-09-16T17:35:43.364Z
---

# Founding Operations & Customer Growth

**Clera** · München

Apply: https://jobs.ashbyhq.com/clera/e36d4601-460c-4d86-ac9a-7ae4864aca85

## About Clera

Stop applying to startups. Start getting introduced. Clera connects you directly with hiring managers at the companies you want to work for.

## About the role

##### About the Role

This is a first dedicated operations and customer growth hire, working directly with the founding team to onboard and expand a portfolio of 40+ B2B clients. You will build the systems and processes that power customer success at scale, laying the operational foundation for an early-stage AI content platform in the enterprise space.

##### What You'll Do

- Own onboarding and ongoing relationships for a growing roster of B2B clients, serving as the primary point of contact throughout the customer lifecycle.

- Design and build operational playbooks, workflows, and customer health frameworks from the ground up.

- Develop an AI-native operating system capable of scaling customer operations from dozens to thousands of accounts.

- Communicate AI-powered workflows clearly and credibly to both technical and non-technical stakeholders.

- Define and track ROI metrics and customer health indicators, and translate customer feedback into actionable product improvements.

- Collaborate closely with the founders on go-to-market strategy and operational priorities.

##### What We're Looking For

- Fluency in both German and English is required, as the customer base is primarily German-speaking.

- Around 0.5 to 1+ years of experience in a startup environment, in customer success, account management, consulting, or a high-ownership GTM role.

- A track record of owning customer relationships end-to-end in a B2B context.

- Demonstrated ability to build structure from scratch, whether a process, a playbook, or a team.

- Strong analytical and project management skills, with experience delivering complex work across multiple stakeholders.

- Comfort explaining AI concepts simply and credibly to a range of audiences.

- Background in service or hospitality (such as hotel operations) is a plus.

- Experience defining customer health frameworks or ROI metrics, or the product sense to reproduce a bug and write a clear engineering ticket, is a plus.

- Non-academic and vocational backgrounds are warmly welcomed.

##### Compensation & Benefits

- Base salary: EUR 70,000 to EUR 110,000 depending on profile.

- Equity: 0.25% to 0.75% VSOP depending on profile strength.

- Visa sponsorship is not available for this role.

##### Location

On-site in Munich, Bavaria, Germany.

---

Source: Clera's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/clera-founding-operations-customer-growth-200fb183-ab3b-4d28-b76b-5e45bb58be99