---
title: "Founding Customer Success Manager"
company: "Clera"
company_url: "https://www.remjobs.works/companies/clera"
url: "https://www.remjobs.works/job/clera-founding-customer-success-manager-6f78db53-3891-4129-8d43-059b29f2989f"
apply_url: "https://jobs.ashbyhq.com/clera/d2bddc94-d0da-4359-b5bf-b69a4b221ed5"
workplace: onsite
location: "Berlin"
employment_type: full-time
seniority: founding
role: customer-support
region: europe
date_posted: 2026-09-12T17:17:13.285Z
first_seen_by_remjobs: 2026-09-15T16:29:36.640Z
---

# Founding Customer Success Manager

**Clera** · Berlin

Apply: https://jobs.ashbyhq.com/clera/d2bddc94-d0da-4359-b5bf-b69a4b221ed5

## About Clera

Stop applying to startups. Start getting introduced. Clera connects you directly with hiring managers at the companies you want to work for.

## About the role

##### About the Role

This is a founding Customer Success Manager role at an early-stage healthtech startup building software for veterinary practices in Germany. You will own the full customer journey end to end, and play a central part in shaping how the company builds trust with a traditional, largely non-bilingual customer base of German veterinarians.

##### What You'll Do

- Own onboarding, ongoing support, check-in calls, renewals, and account expansion for veterinary practice customers.

- Handle support tickets and serve as the primary point of contact for customers.

- Conduct regular check-in calls with customers in German.

- Analyze churn signals and proactively intervene to retain at-risk accounts.

- Identify and execute upsell and expansion opportunities across the customer base.

- Collect and synthesize customer feedback and communicate it clearly to product and engineering teams.

- Build and document CS processes and playbooks as the first dedicated CSM hire.

##### What We're Looking For

- Native or C2-level German speaker, required for calls and tickets with non-bilingual veterinary customers.

- 1 to 4 years of experience in a Customer Success Manager, Account Manager, or similar customer-facing role, ideally in a SaaS or B2B environment.

- Demonstrated track record managing churn and retention, and running upsell or expansion conversations.

- Experience collecting and relaying customer feedback to cross-functional teams.

- Experience creating or contributing to customer-facing documentation, FAQs, or training materials.

- Strong, clear, and professional communication skills in both German and English.

- Self-directed and proactive working style, comfortable owning a broad scope as an early hire.

- Familiarity with SaaS business models and customer metrics such as churn rate and NRR is a plus.

- Practical background in a veterinary practice environment is a plus.

##### Compensation & Benefits

Salary range: **60,000 to 70,000 EUR annually**. Visa sponsorship is not available for this role.

##### Location

On-site in **Berlin, Germany**. This is a full-time, in-person position.

---

Source: Clera's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/clera-founding-customer-success-manager-6f78db53-3891-4129-8d43-059b29f2989f