---
title: "Customer Support Engineer"
company: "Clera"
company_url: "https://www.remjobs.works/companies/clera"
url: "https://www.remjobs.works/job/clera-customer-support-engineer-09ce5407-4935-46aa-88d8-52c6fb2f1e71"
apply_url: "https://jobs.ashbyhq.com/clera/40b10872-480d-4434-a491-95197ca4922d"
workplace: onsite
location: "Munich"
employment_type: full-time
seniority: mid
role: customer-support
region: europe
skills: ["postgres", "python", "react", "typescript"]
date_posted: 2026-09-13T17:19:16.743Z
first_seen_by_remjobs: 2026-09-15T16:29:36.640Z
---

# Customer Support Engineer

**Clera** · Munich

Apply: https://jobs.ashbyhq.com/clera/40b10872-480d-4434-a491-95197ca4922d

## About Clera

Stop applying to startups. Start getting introduced. Clera connects you directly with hiring managers at the companies you want to work for.

## About the role

##### About the Role

This is a technical support role at an AI-powered B2B SaaS company serving distributors and manufacturers. You will own customer issue resolution end-to-end, sitting at the intersection of product, engineering, and customers, and directly shaping how support scales as the company grows. The work has real business impact: the customers you support rely on the platform for core sales operations.

##### What You'll Do

- Investigate and reproduce production issues across product, data, integrations, and workflows.

- Dive into logs, databases, customer examples, and the codebase to identify root causes.

- Own technical resolution end-to-end and fix issues directly when possible.

- Communicate clearly with customers to understand problems and ensure they feel well supported.

- Design and deploy AI agents that automate customer interactions and accelerate resolution.

- Operate and manage AI agent teams that assist investigation and flag when core engineering input is needed.

- Produce clear technical write-ups for escalations, including reproduction steps and relevant data.

- Document recurring issues, build internal playbooks, and propose product or process improvements.

- Collaborate closely in person with engineering and product to shape the support function as the team scales.

##### What We're Looking For

- At least 1 year of full-stack software engineering experience delivering production code.

- Hands-on experience with React, TypeScript, Python, and PostgreSQL.

- Ability to debug independently across logs, databases, APIs, and unfamiliar codebases.

- Demonstrated comfort with customer-facing technical work and end-to-end ownership of issue resolution.

- Structured, reliable, and people-oriented approach to support work.

- German proficiency at B2 level or above, plus strong English for international collaboration.

- Based in Munich or willing to relocate for on-site collaboration.

- Experience designing or deploying AI agents for support automation is a plus.

##### Location

On-site in Munich, Bavaria, Germany. Relocation is welcome; visa sponsorship is not available.

---

Source: Clera's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/clera-customer-support-engineer-09ce5407-4935-46aa-88d8-52c6fb2f1e71