---
title: "Client Services Specialist (Chinese)"
company: "capital.com"
company_url: "https://www.remjobs.works/companies/capital-com"
url: "https://www.remjobs.works/job/capital-com-client-services-specialist-chinese-90a8ec72-8f78-4c3b-8de7-4d97ee3506f2"
apply_url: "https://jobs.lever.co/capital/29ef59fe-f53c-48ce-9bad-8632f0cebd7f"
workplace: hybrid
location: "Melbourne, Victoria, Australia"
employment_type: other
seniority: mid
role: customer-support
region: asia-pacific
date_posted: 2026-09-21T13:08:30.867Z
first_seen_by_remjobs: 2026-09-21T13:49:57.400Z
---

# Client Services Specialist (Chinese)

**capital.com** · Melbourne, Victoria, Australia

Apply: https://jobs.lever.co/capital/29ef59fe-f53c-48ce-9bad-8632f0cebd7f

## About the role

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Driving [Capital.com ](http://capital.com/)’s regulated expansion in Australia, you will support our Chinese-speaking clients, you'll be a trusted first point of contact, guiding clients through onboarding, KYC, and our trading platform while resolving their questions across different channels.
 
You'll play a central role in building the trust and long-term satisfaction that keeps clients trading with us, all while working closely with teams across the business to deliver a seamless client experience. This is a great opportunity to combine strong communication skills with a growing interest in financial markets, in a fast-paced, international environment.

##### Responsibilities:

• Deliver responsive, high-quality support to clients at every account level, resolving inquiries and issues promptly across live chat, email, and phone.

• Guide clients through the KYC verification process, ensuring a smooth and fully compliant onboarding journey.
 
• Walk clients through the trading platform, showcasing its key features and tools to help them trade with confidence.
 
• Build lasting client trust and satisfaction through professional, well-informed support and platform training.
 
• Stay closely attuned to the competitive landscape and financial markets to provide clients with accurate, up-to-date guidance.
 
• Gather and analyze client feedback to identify opportunities that enhance the overall client experience.
 
• Collaborate closely with other departments, maintaining open communication to resolve client issues efficiently.

##### Requirements:

• Fluency in English and Chinese (C1+), with the ability to communicate clearly and professionally in both language.

 
• Strong interpersonal skills, with a natural ability to build rapport with clients and colleagues alike.
 
• A solutions-oriented mindset, with the ability to listen closely to both client and team needs and respond effectively.
 
• Excellent verbal and written communication skills.
 
• Flexibility to work rotating shifts on a weekly schedule.

##### What will you get in return:

• **Competitive Salary:** We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
 
• **Work-Life Harmony:** Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
 
• **Generous Time Off:** Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
 
• **Employee Referral Program:** Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
 
• **Comprehensive Health & Pension Benefits:** From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
 
• **Workation Wonderland:** Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
 
• **Volunteer Days:** Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
 
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

---

Source: capital.com's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/capital-com-client-services-specialist-chinese-90a8ec72-8f78-4c3b-8de7-4d97ee3506f2