---
title: "Customer Success Manager"
company: "Campfire"
company_url: "https://www.remjobs.works/companies/campfire"
url: "https://www.remjobs.works/job/campfire-customer-success-manager-a28bff89-bb5b-48e8-884b-724c3a432940"
apply_url: "https://jobs.ashbyhq.com/campfire/d2d3fb4c-be58-4f5e-a685-712c4fb2919c"
workplace: onsite
location: "San Francisco"
employment_type: full-time
seniority: mid
role: customer-support
region: united-states
date_posted: 2025-08-08T16:47:10.256Z
first_seen_by_remjobs: 2026-08-27T09:28:53.820Z
---

# Customer Success Manager

**Campfire** — San Francisco

Apply: https://jobs.ashbyhq.com/campfire/d2d3fb4c-be58-4f5e-a685-712c4fb2919c

## About Campfire

Campfire is the modern accounting platform for startups and mid-size tech companies. The fastest growing YC companies such as Replit, Posthog, SpeakAI run on Campfire. Our product includes an accounting general ledger that has multi-entity support and advanced financial reporting such as P&L by department and contribution margin by customer. Migrate from legacy accounting software to Campfire for your accounting and financial reporting to automate manual tasks and streamline workflows to unlock financial insights and accelerate the monthly close process.

## About the role

As a **Customer Success Manager at Campfire**, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.

You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.

#### Key Responsibilities

##### Customer Ownership & Success

- Own post-implementation success for a portfolio of customers

- Build strong relationships with Controllers, Accounting Managers, and Finance leaders

- Drive adoption, engagement, and value realization across accounts

- Proactively manage account health and identify churn risk

- Lead QBRs, success planning, and ongoing check-ins

##### Retention & Growth

- Manage renewals for your book of business

- Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)

- Partner with Sales to scope and close upsell and cross-sell opportunities

- Maintain accurate renewal forecasts and risk pipelines

##### Product Adoption & Enablement

- Lead customer enablement sessions and workflow optimization reviews

- Support rollout of new product features and modules

- Ensure customers are following best practices and getting maximum value from Campfire

##### Cross-Functional Collaboration

- Partner closely with Implementation to ensure smooth handoffs and successful go-lives

- Work with Support and Product to resolve issues and escalate customer feedback

- Represent customer voice internally and help improve processes across the customer lifecycle

#### Experience & Qualifications

- 3+ years of Customer Success or Account Management experience in B2B SaaS

- Experience supporting finance, accounting, or operations teams strongly preferred

- Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)

- Strong technical aptitude and ability to learn complex platforms quickly

- Bachelor’s degree or equivalent experience

#### Personal Attributes

- Customer-first mindset with strong ownership and accountability

- Excellent communicator and relationship builder

- Organized, proactive, and comfortable managing multiple accounts

- Strong problem-solver who thrives in a fast-moving startup environment

- Growth mindset and eagerness to learn and develop

---

Source: Campfire's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/campfire-customer-success-manager-a28bff89-bb5b-48e8-884b-724c3a432940