--- title: "General Manager - Head of Attraction" company: "Camp" company_url: "https://www.remjobs.works/companies/camp" url: "https://www.remjobs.works/job/camp-general-manager-head-of-attraction-e644f311-bd0e-4d3f-9152-d592456a9aae" apply_url: "https://job-boards.greenhouse.io/camp/jobs/8694062002" workplace: onsite location: "Charlotte, NC (Southpark)" employment_type: unspecified seniority: vp role: other region: united-states date_posted: 2026-08-10T18:33:53.000Z first_seen_by_remjobs: 2026-09-04T18:43:33.875Z --- # General Manager - Head of Attraction **Camp** · Charlotte, NC (Southpark) Apply: https://job-boards.greenhouse.io/camp/jobs/8694062002 ## About Camp A Nouns DAO governance client ## About the role **What is the Role?** We’re looking for a** **dynamic full-time** General Manager** to serve as **Head of Attraction** for our location in Southpark! This is more than a retail leadership role—you will act as the CEO of your business, owning the P&L and driving revenue through innovative programming, local marketing, and an extraordinary in-store experience. You’ll build a high-performing team and foster a loyal community of families who keep coming back for more. **What You’ll Do at CAMP** **Drive the Business** - Take full ownership of your store’s profit & loss (P&L), optimizing revenue while managing labor and operational efficiency. - Set and execute a local strategy that maximizes sales across ticketed experiences, merchandise, and in-store activities. - Develop local programming and events that align with major cultural moments, holidays, and community interests to drive revenue, increase foot traffic and repeat visits. - Implement guerrilla marketing, local partnerships, and community-building initiatives to grow brand awareness and bring new families into CAMP. - Implement selling strategies to increase conversion and attach rates (getting guests to add more experiences and products to their visit). **Manage Operations & Maximize Performance** - Oversee scheduling, inventory management, safety, compliance, and facility upkeep to ensure seamless day-to-day operations. - Ensure product selection and displays align with premium visual standards, customer demand and seasonal trends. - Own recruitment, training, and development to build a team that delivers on both sales and guest experience goals. - Ensure top-tier guest satisfaction, measured through ratings, feedback, repeat visits and referral rates. - Drive exceptional customer service by ensuring every team member is meeting their individual sales goals and connecting authentically with guests. **KPIs That Define Success in This Role** Your success as Head of Attraction will be measured by key performance indicators, including: - Walk-in ticket sales (conversion of foot traffic into paid experiences) - Merchandise attach rate (how many guests also purchase products) - Activity & program sales (engagement in in-store experiences) - Guest ratings, return visits & referral rates (customer satisfaction and word-of-mouth growth) - Labor efficiency & EBITDA (profitability and operational effectiveness) - Team performance on individual sales goals (your team’s ability to achieve their individual sales goals) **Performance-Based Incentives & Bonus Structure** - Quarterly performance bonuses based on achieving your store’s profitability plan and guest satisfaction targets. - Team-based rewards when store KPIs are met, ensuring alignment on collective success. **What You’ll Bring to CAMP** - Entrepreneurial mindset—you run this business like it’s your own. - Proven track record of leading a high-performing team in a customer-centric, experiential retail environment. - 6+ years of store leadership experience, with a history of driving revenue, managing P&L, and executing successful events or programs. - Ability to work a flexible schedule, including evenings, weekends, and holidays. - Passion for engaging children and families in creative, memorable experiences. - Strong skills in people management, sales coaching, and local marketing. - Ability to adapt, problem-solve, and thrive in a fast-paced, evolving environment. **What are the physical demands?** - Must be able to perform duties with or without reasonable accommodations - Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights, go up and down a ladder - Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store - Ability to safely operate manual and electrical equipment **CAMP’s Commitment to Health & Wellbeing:** We offer a variety of options that are designed to fit the needs of you and your family. - Medical Coverage & Pharmacy Benefits including virtual doctor visits - Dental & Vision Coverage - Gym Reimbursement - Health Care Flexible Spending Account (FSA) - Dependent Care Flexible Spending Account (FSA) - Life & AD&D Insurance - Long Term Disability - Mass Transit & Commuter Parking Programs - Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions - Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health and Dependent Care - 20% off all merchandise at CAMP’s retail stores - Accrual based PTO policy to use for vacation, personal days, well-being, or an illness - 401(k) Plan *Compensation for this role is Exempt Salaried between the ranges of $75,000 - $85,000, depending on experience --- Source: Camp's own career page, read by RemJobs. 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