--- title: "Secure AV / SIPRNet Support Engineer" company: "C3EL" company_url: "https://www.remjobs.works/companies/c3el" url: "https://www.remjobs.works/job/c3el-secure-av-siprnet-support-engineer-1459c8f7-b266-41bd-a576-1091fc2f99a8" apply_url: "https://job-boards.greenhouse.io/c3el/jobs/5246341007" workplace: onsite location: "Alexandria, VA" employment_type: unspecified seniority: mid role: customer-support region: united-states date_posted: 2026-09-22T20:20:03.000Z first_seen_by_remjobs: 2026-09-22T20:36:59.451Z --- # Secure AV / SIPRNet Support Engineer **C3EL** ยท Alexandria, VA Apply: https://job-boards.greenhouse.io/c3el/jobs/5246341007 ## About the role ##### **CONTINGENT UPON AWARD** #### Overview: **Position Title:** Secure AV / SIPRNet Support Engineer **Security Clearance: **Active Secret or Higher **Location**: Alexandria, VA ***(Due to the nature of the work and contract requirements, U.S. Citizenship is required.***) #### Summary: C3EL is seeking a Secure Audio/Video (AV) / SIPRNet Support Engineer to provide technical, administrative, and end-user support for enterprise secure AV and Video Conferencing (VC) systems operating within a classified Department of Homeland Security/Department of Defense environment. The successful candidate will support the operation, configuration, maintenance, cybersecurity compliance, and troubleshooting of enterprise SIPRNet video conferencing endpoints. This position requires a combination of AV/VTC technical expertise, SIPRNet/classified-environment experience, cybersecurity compliance knowledge, and customer-facing technical support skills. The position will support both traditional secure video conferencing technologies and evolving collaboration platforms, including Microsoft Teams and Microsoft Teams Rooms. **Key Responsibilities:** - Serve as a primary technical point of contact for secure enterprise AV/VTC systems and end users. - Monitor, maintain, configure, update, and troubleshoot SIPRNet-connected video conferencing devices and supporting AV systems. - Perform initial setup, deployment, configuration, and troubleshooting of secure AV/VTC endpoints. - Diagnose and resolve hardware, software, network connectivity, configuration, and interoperability issues affecting AV/VTC services. - Provide direct technical assistance to users experiencing secure conferencing or AV-related issues. - Coordinate with Government personnel, vendors, manufacturers, and third-party support organizations when escalation is required. - Perform routine maintenance and configuration management of deployed SIPRNet AV/VTC systems. - Apply approved operating system updates, firmware/software updates, security patches, and configuration changes. - Support implementation and maintenance of applicable DISA Security Technical Implementation Guides (STIGs) and Security Requirements Guides (SRGs). - Identify and remediate Information Assurance and cybersecurity vulnerabilities affecting secure AV endpoints. - Maintain AV/VTC endpoint configurations in accordance with Government cybersecurity and Information Assurance requirements. - Maintain accurate inventory and configuration information for enterprise SIPRNet AV devices, including location, manufacturer/model, software/firmware version, compliance status, deployment information, and site points of contact. - Support Microsoft Teams and Microsoft Teams Rooms technologies as they are introduced into the secure enterprise AV environment. - Maintain required technical documentation, configuration records, procedures, and status information. - Participate in technical and progress meetings and assist in resolving emerging technical issues. - Safeguard classified and sensitive Government information and comply with all applicable security policies and procedures. #### Minimum Qualifications: - U.S. citizenship. - Active U.S. Government Secret security clearance or higher. - Experience supporting AV, VTC, unified communications, or collaboration systems in an enterprise environment. - Experience installing, configuring, maintaining, and troubleshooting video conferencing endpoints and associated AV hardware/software. - Experience working within a SIPRNet or other classified network environment. - Working knowledge of cybersecurity and Information Assurance requirements applicable to Government information systems. - Experience applying or supporting DISA STIG/SRG compliance, security patching, software/firmware updates, vulnerability remediation, and configuration management. - Ability to troubleshoot both hardware and software components of enterprise AV/VTC systems. - Strong understanding of IP-based communications and basic network troubleshooting concepts. - Ability to interact directly with Government end users and provide professional technical support. - Ability to document technical issues, configurations, maintenance actions, and resolutions. - Ability to obtain and maintain a Common Access Card (CAC) and Government network access. - Ability to maintain eligibility for access to classified systems and facilities throughout employment. #### Preferred Qualifications: - Previous experience supporting SIPRNet AV/VTC endpoints. - Experience supporting secure conferencing systems for DoD, DHS, U.S. Coast Guard, or another Federal agency. - Experience with Microsoft Teams and Microsoft Teams Rooms. - Experience with enterprise VTC platforms, codecs, cameras, displays, microphones, DSPs, control systems, and related AV technologies. - Familiarity with DISA cybersecurity requirements and secure endpoint hardening. - Experience performing vulnerability remediation and maintaining STIG-compliant AV/VTC configurations. - Experience supporting remote configuration and administration of geographically dispersed AV/VTC endpoints. - Experience maintaining enterprise equipment inventories and configuration baselines. - Current DoD 8140/8570-aligned cybersecurity certification, such as Security+, is desirable where applicable to assigned system access responsibilities. #### Education: - High School diploma or equivalent is required. --- Source: C3EL's own career page, read by RemJobs. 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