---
title: "IT Support Team Lead / Senior Systems Administrator"
company: "C3EL"
company_url: "https://www.remjobs.works/companies/c3el"
url: "https://www.remjobs.works/job/c3el-it-support-team-lead-senior-systems-administrator-4d2b47f7-9fc5-412a-b0f7-75528d913f2f"
apply_url: "https://job-boards.greenhouse.io/c3el/jobs/5234543007"
workplace: onsite
location: "Scott AFB, IL"
employment_type: unspecified
seniority: lead
role: devops-infrastructure
region: united-states
date_posted: 2026-09-10T17:22:46.000Z
first_seen_by_remjobs: 2026-09-15T19:02:51.992Z
---

# IT Support Team Lead / Senior Systems Administrator

**C3EL** · Scott AFB, IL

Apply: https://job-boards.greenhouse.io/c3el/jobs/5234543007

## About the role

##### **CONTINGENT UPON CONTRACT AWARD**

#### Overview:

**Job Title:** IT Support Team Lead / Senior Systems Administrator

**Security Clearance:** Secret (or higher)

**Location**: Scott AFB, IL

***(Due to the nature of the work and contract requirements, U.S. Citizenship is required.***)

#### Description:

C3EL is seeking an IT Support Team Lead / Senior Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will lead day-to-day team support while remaining a hands-on technical contributor. This position coordinates workload, staffing coverage, ticket resolution, escalation, quality, reporting, SOP/knowledge-base maintenance, and support for DOD applications and end users.

**Primary Responsibilities:**

- Lead and coordinate daily support activities across application support, end-user support, workflow processing, and mission support.

- Provide senior-level troubleshooting and user/account support for DOD business applications and coordinate with Government application administrators and higher-tier system administrators.

- Oversee incident documentation, escalation, follow-up, and closure through the designated trouble-ticket system.

- Coordinate workload and personnel coverage to maintain continuity during planned/unplanned absences and periods of elevated demand.

- Ensure weekly reporting, operational metrics, SOPs, knowledge bases, diagrams, and other required documentation are accurate and timely.

- Serve as a technical SME during recurring and ad-hoc meetings and coordinate with DISA directorates, field sites, and escalation teams.

- Support application transitions, account migrations, workstation moves, and configuration changes as required.

- Assist C3EL management with staffing, quality control, deliverable tracking, and transition activities.

#### Required Qualifications:

- U.S. Citizenship.

- Demonstrated experience leading or coordinating DoD/federal IT support operations while remaining technically hands-on.

- Experience with incident/ticket management, user support, application/account administration, escalation, SOPs, and knowledge management.

- Ability to communicate effectively with Government users, technical administrators, and management stakeholders.

- Ability to meet applicable DISA personnel security and network-access requirements.

#### Preferred Qualifications:

- Experience supporting DoD contracting, financial, document-management, identity/access, or comparable enterprise business applications.

- Experience with SPS/PD2, ECWM, COPS, FABS, EDMS, CSS, FPDS, IBM mainframe environments, or E-ICAM.

- Previous DISA or other DoD enterprise support experience.

- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

#### Education / Experience:

- High school diploma and at least 7 years of relevant experience.

---

Source: C3EL's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/c3el-it-support-team-lead-senior-systems-administrator-4d2b47f7-9fc5-412a-b0f7-75528d913f2f