---
title: "Software Engineer - Customer support"
company: "C3 AI"
company_url: "https://www.remjobs.works/companies/c3-ai"
url: "https://www.remjobs.works/job/c3-ai-software-engineer-customer-support-c809fd31-7e3a-4f87-b892-fc12c6f826c7"
apply_url: "https://c3.ai/job-description/8760309002?gh_jid=8760309002"
workplace: onsite
location: "Bengaluru, Karnataka, India"
employment_type: unspecified
seniority: mid
role: software-engineering
region: india
skills: ["javascript", "jira", "llm", "python"]
date_posted: 2026-08-28T15:34:08.000Z
first_seen_by_remjobs: 2026-09-15T16:22:37.574Z
---

# Software Engineer - Customer support

**C3 AI** · Bengaluru, Karnataka, India

Apply: https://c3.ai/job-description/8760309002?gh_jid=8760309002

## About C3 AI

C3 AI is an enterprise artificial intelligence software company based nearby in Redwood City, California.

## About the role

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: **[C3 AI](https://c3.ai/)**

C3 AI is looking for a **Software Engineer** to join our support team in Bengaluru. You'll be a product expert who partners with customers to diagnose issues, set clear expectations on resolution, and ship the application or platform changes needed to fix them.

**Responsibilities:**

- Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.

- Perform debugging, troubleshooting, modifications and unit testing of applications and

- Assess and prioritize customer product change requests and validate in advance of customer

- The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues.

- Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.

- Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal

- Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions.

**Qualifications:**

- Bachelor’s degree required; advanced degree

- 2+ years of experience (6+ for a Senior Engineer) in software application

- Software product support

- JavaScript and Python

- Proficient with test automation

- Proven experience in cross-organizational

- Proven ability to work effectively in a dynamic, fast-paced

**Preferred Qualifications:**

- Experience supporting or deploying enterprise-scale applications in production.

- Experience working in a customer-facing technical role (support, forward-deployed, or solutions/services engineering).

- Experience administering support and issue-tracking tooling such as Zendesk and Jira, including triggers, automations, and workflow configuration.

**C3 AI provides a competitive compensation package and excellent benefits****.**

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.

---

Source: C3 AI's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/c3-ai-software-engineer-customer-support-c809fd31-7e3a-4f87-b892-fc12c6f826c7