---
title: "Senior Engineer, Cloud Engineering - R01570290"
company: "Brillio"
company_url: "https://www.remjobs.works/companies/brillio"
url: "https://www.remjobs.works/job/brillio-senior-engineer-cloud-engineering-r01570290-124bfa70-98a6-4847-aa9b-44b1c6e0dbab"
apply_url: "https://jobs.lever.co/brillio-2/37aafa1f-9a98-400d-9742-27e651e74c40"
workplace: hybrid
location: "Bangalore, Karnataka, India"
employment_type: full-time
seniority: senior
role: devops-infrastructure
region: india
skills: ["azure", "jira"]
date_posted: 2026-08-26T06:00:13.700Z
first_seen_by_remjobs: 2026-09-15T19:10:15.602Z
---

# Senior Engineer, Cloud Engineering - R01570290

**Brillio** · Bangalore, Karnataka, India

Apply: https://jobs.lever.co/brillio-2/37aafa1f-9a98-400d-9742-27e651e74c40

## About the role

$2

##### Job requirements

**Experience Range:** With 4 to 6 years of experience in IT Service Desk, Help Desk, or Technical Support roles, including supporting enterprise end users **Key Responsibilities:**

- Provide Level 1 technical support to end users via phone, email, chat, and ticketing tools, ensuring timely and accurate incident resolution within agreed SLA timelines

- Log, categorize, prioritize, and resolve incidents, escalating unresolved issues to Level 2 or Level 3 support teams as appropriate

- Fulfill service requests such as password resets, account provisioning and deprovisioning, Microsoft 365 application support, VPN access, software installations, printer support, and access management, adhering to established processes and policies

- Troubleshoot issues related to Windows operating systems, Microsoft Office applications, Outlook, Teams, OneDrive, and productivity tools across laptops, desktops, mobile devices, printers, and peripherals

- Assist users with remote connectivity and collaboration tools, ensuring seamless access and functionality

- Maintain and update knowledge base articles, FAQs, and troubleshooting documentation, actively contributing to process improvements and automation initiatives

- Deliver excellent customer service by communicating effectively with stakeholders, providing regular status updates, conducting follow-ups, and ensuring customer satisfaction

- Adhere to ITIL-based Incident, Request, Problem, and Change Management processes, maintaining compliance with information security, data privacy, and accurate documentation of all support activities

**Required Skills:**

- Windows 10/11 administration

- Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint)

- Active Directory user management

- Azure Active Directory (Azure AD / Entra ID) basics

- VPN and remote access support

- Experience with ticketing tools such as ServiceNow, Jira, Remedy, or Freshservice

- Basic networking concepts including DNS, DHCP, and TCP/IP

**Preferred Skills:**

- Intune or Endpoint Manager administration

- Exchange Online administration

- Multi-Factor Authentication (MFA) management

- Device management and asset tracking

- PowerShell scripting basics

**Desired Qualifications:**

- Bachelor's degree in Computer Science, Information Technology, Electronics, or a closely related discipline

- Relevant certifications such as ITIL Foundation, Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), CompTIA A+, or CompTIA Network+ are preferred

**Additional Information:** Willingness to work in rotational shifts and provide support during weekends or holidays if required. Availability for on-call support based on business needs.

---

Source: Brillio's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/brillio-senior-engineer-cloud-engineering-r01570290-124bfa70-98a6-4847-aa9b-44b1c6e0dbab