---
title: "Customer Experience Associate FR - Self Serve"
company: "Brevo"
company_url: "https://www.remjobs.works/companies/brevo"
url: "https://www.remjobs.works/job/brevo-customer-experience-associate-fr-self-serve-060129f6-3885-41e1-adfb-d13eb056b069"
apply_url: "https://jobs.lever.co/brevo/e2f6558d-695a-4767-a0a4-7048baffaade"
workplace: hybrid
location: "Noida, Uttar Pradesh"
employment_type: full-time
seniority: entry
role: customer-support
region: india
skills: ["jira"]
date_posted: 2020-07-22T13:42:16.330Z
first_seen_by_remjobs: 2026-08-26T15:14:51.829Z
---

# Customer Experience Associate FR - Self Serve

**Brevo** · Noida, Uttar Pradesh

Apply: https://jobs.lever.co/brevo/e2f6558d-695a-4767-a0a4-7048baffaade

## About Brevo

Brevo is the most intuitive all-in-one customer engagement platform: email and SMS marketing, automation, CRM, live chat, and transactional email. Try it free.

## About the role

At Brevo, we’re not just building a CRM. With our technology, **we’re helping millions of organizations build lasting relationships with their customers.**
From emails and SMS to WhatsApp, Chat, and Marketing Automation, **our tools are intuitive, powerful, and built to scale with every ambition.** We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
As a **certified B Corp**, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
Today, more than **500,000 businesses** across **180 countries**—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our **reliable technology** and **75+ integrations** help them create **unparalleled customer experiences,** without the usual tech headaches.
We recently exceeded 200m ARR and reached a major milestone by **becoming a Unicorn**, backed by strong growth and global expansion - and we’re just getting started!
Join as a **Customer Experience Associate** and be the bridge between our technology and our customers, managing interactions across phone, email, and chat. Resolve customer concerns efficiently while ensuring a positive experience.
If you have a strong customer service background, excellent communication skills, and the ability to work independently and collaboratively while providing top-notch service and putting customers first, we’d love to hear from you.
 
Shift:
Monday–Wednesday: 7:00 AM–4:00 PM
Thursday–Friday: 9:00 AM–6:00 PM

##### Your impact at Brevo:

- Manage and resolve daily client tickets and ensure that clients' questions and problems are resolved properly and quickly.

- Direct the client with the right set of solutions over a phone call (incoming & outgoing both)

- Address challenging customers and problems that require escalation outside of the department.

- Strive to provide all customers with outstanding customer experience

- Grow client relations and work closely with the tech team to identify bugs.

- Work independently to master emailing best practices, as well as our platform and the tools we offer customers.

- Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Brevo API.

##### Who you are:

- At least 2+ years of experience in customer service

- Excellent written and spoken communication skills in French [C1 AND ABOVE]

- Customer-focused with the ability to build customer relationships and customer confidence.

- Work experience on tools such as JIRA, Freshdesk/Zendesk is an asset

- Familiarity with email marketing

- The ability to jump right into a fun and relaxed office culture

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

##### Why people love working at Brevo:

- A place to grow, together: Join a diverse, international team in a modern office buzzing with energy and ideas.

- Practical perks for everyday balance: Cab Facility and per-day meal vouchers; Employee-friendly salary structure; [1.4x](http://1.4x) pay on holidays/weekends for critical work; excellent referral program with high-value gift options (e.g., bike, flight tickets)

- Learning, every step of the way: Over 1,55,000 courses on Udemy, along with facilitator-led sessions, and personalized training programs tailored to individual and team needs

- Flexible for life: A hybrid setup (2 days WFH), budget for your home workspace, and a generous leave policy to help you balance life and work effortlessly

- Wellbeing that works: INR 10 Lakh medical insurance, maternity support, childcare facilities, and wellness bonuses to keep you and your family covered

- A culture that cares: Annual company off-sites, inter-office trips, team outings, active social, green, and LGBTQIA+ communities, along with festive celebrations - all making Brevo a vibrant and inclusive workplace.

##### Your candidate journey:

- HR Screening - 30 mins in French

- Hiring Manager Interview - 60 mins

- Final Case Study - 60 mins in office
Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.

---

Source: Brevo's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/brevo-customer-experience-associate-fr-self-serve-060129f6-3885-41e1-adfb-d13eb056b069