--- title: "Customer Experience Associate EN - Self Serve" company: "Brevo" company_url: "https://www.remjobs.works/companies/brevo" url: "https://www.remjobs.works/job/brevo-customer-experience-associate-en-self-serve-108c994e-4764-43e6-b7a2-1b9e7f8d7b53" apply_url: "https://jobs.lever.co/brevo/53b7d301-a19d-4a86-b739-f6efd95a6210" workplace: hybrid location: "Noida, Uttar Pradesh" employment_type: full-time seniority: entry role: customer-support region: india skills: ["jira"] date_posted: 2022-01-21T16:51:15.924Z first_seen_by_remjobs: 2026-08-26T15:14:51.829Z --- # Customer Experience Associate EN - Self Serve **Brevo** · Noida, Uttar Pradesh Apply: https://jobs.lever.co/brevo/53b7d301-a19d-4a86-b739-f6efd95a6210 ## About Brevo Brevo is the most intuitive all-in-one customer engagement platform: email and SMS marketing, automation, CRM, live chat, and transactional email. Try it free. ## About the role At Brevo, we’re not just building a CRM. With our technology, **we’re helping millions of organizations build lasting relationships with their customers.** From emails and SMS to WhatsApp, Chat, and Marketing Automation, o**ur tools are intuitive, powerful, and built to scale with every ambition.** We give businesses a clear view of the customer journey, so they can focus on what matters: connection. As a **certified B Corp**, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance. Today, more than **500,000 businesses** across **180 countries**—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our **reliable technology** and **75+ integrations** help them create **unparalleled customer experiences,** without the usual tech headaches. In 2024, we reached **€179M ARR** with nearly **1,000 team members** worldwide. And we’re just getting started! Join as a **Customer Experience Associate** and be the bridge between our technology and our customers, managing interactions across phone, email, and chat. Resolve customer concerns efficiently while ensuring a positive experience. If you have a strong customer service background, excellent communication skills, and the ability to work independently and collaboratively while providing top-notch service and putting customers first, we’d love to hear from you. Shift: 9am to 6pm, in office 3 days a week (including Thursday and Friday) ##### Your impact at Brevo: - Manage and resolve daily client tickets and ensure that clients' questions and problems are resolved properly and quickly. - Address challenging customers and problems that require escalation outside of the department. - Strive to provide all customers with an outstanding customer experience - Grow client relations and work closely with the tech team to identify bugs. - Work independently to master emailing best practices, as well as our platform and the tools we offer customers. - May be required to work weekend shifts and/or open to working night shifts (Comp Off/Allowance provided) - Develop familiarity with technical aspects of email marketing, marketing automation, e-commerce, DNS record creation/modification, email-friendly HTML, and the Brevo API. ##### Who you are: - Minimum 2+ years of experience in customer service - Work experience on tools such as JIRA, Freshdesk/Zendesk is an asset - Excellent written and spoken communication skills with Familiarity in email marketing. - Client-focused with the ability to build customer relationships and customer confidence. - The ability to jump right into a fun and relaxed office culture If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply! ##### Why people love working at Brevo: - A place to grow, together: Join a diverse, international team in a modern office buzzing with energy and ideas. - Practical perks for everyday balance: Cab Facility and per-day meal vouchers; Employee-friendly salary structure; [1.4x](http://1.4x) pay on holidays/weekends for critical work; excellent referral program with high-value gift options (e.g., bike, flight tickets) - Learning, every step of the way: Over 1,55,000 courses on Udemy, along with facilitator-led sessions, and personalized training programs tailored to individual and team needs - Flexible for life: A hybrid setup (2 days WFH), budget for your home workspace, and a generous leave policy to help you balance life and work effortlessly - Wellbeing that works: INR 10 Lakh medical insurance, maternity support, childcare facilities, and wellness bonuses to keep you and your family covered - A culture that cares: Annual company off-sites, inter-office trips, team outings, active social, green, and LGBTQIA+ communities, along with festive celebrations - all making Brevo a vibrant and inclusive workplace. ##### Your candidate journey: - HR Screening - 30 mins - Hiring Manager Interview - 60 mins - Final Case Study - 60 mins in office Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.At Brevo, we’re proud to be an AI-first company. Still, every application is carefully reviewed by a member of our team. --- Source: Brevo's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/brevo-customer-experience-associate-en-self-serve-108c994e-4764-43e6-b7a2-1b9e7f8d7b53