---
title: "Technical Support"
company: "Braiins"
company_url: "https://www.remjobs.works/companies/braiins"
url: "https://www.remjobs.works/job/braiins-technical-support-1c39fb22-29bc-4379-8e7d-7eee7d54b4f4"
apply_url: "https://jobs.ashbyhq.com/braiins/70424962-79de-4f61-9e43-d71abfb66f00"
workplace: remote
location: "Thailand"
remote_scope: "Thailand"
employment_type: full-time
seniority: mid
role: customer-support
region: asia-pacific
skills: ["linux"]
date_posted: 2026-09-21T08:05:57.925Z
first_seen_by_remjobs: 2026-09-21T08:19:22.965Z
---

# Technical Support

**Braiins** · Thailand

Apply: https://jobs.ashbyhq.com/braiins/70424962-79de-4f61-9e43-d71abfb66f00

## About Braiins

Mine more bitcoin with Braiins tools: mining pool, management system, firmware, hardware, education & more.

## About the role

We’re looking for a fluent English speaker with a technical background and strong communication skills to join our technical support team in a full-time role.

Knowledge of the bitcoin mining industry is welcomed, as well as prior experience with customer support or hands on bitcoin mining operations.

As a Technical Support Specialist, you will be the critical link between our clients and all other company departments. We require you to work within the **ICT** time zone.

##### ✨ What awaits you here?

- The primary focus of the position will be on[Braiins OS](https://braiins.com/os-firmware) (Linux-based bitcoin mining firmware) and [Braiins Manager](https://braiins.com/manager) (cloud-based solution for monitoring and controlling bitcoin mining operations).

- You will work in cmd.exe, use Ubuntu and Linux command line, navigate API setups and remotely connect to our clients’ networks.

- You will contribute to both public and private knowledgebases to ensure effective knowledge sharing.

- You will help clients to install, configure it and troubleshoot any issues regarding our products (both technical and non-technical) while educating them on our products and their features

- You will be in day-to-day contact with numerous significant players in the bitcoin mining industry addressing their Braiins-related needs.

- You will engage in continuous knowledge sharing with product and development teams, relaying customer feedback, and contributing to service improvements.

- Willingness to travel to data centers to onboard and support clients on-site is a plus.

##### 💻 Required Technical Skills

The Technical Support Specialist uses these skills on a daily basis. While immediate proficiency is not required, familiarity with the following concepts is essential for success in this role.

- Understanding of operating systems, particularly Linux-based systems as Braiins OS is based on Linux.

- Comprehensive knowledge of mining equipment, including inner workings of ASIC miners, their architecture and performance.

- Capability of identifying problems with hardware, network connectivity, firmware compatibility, and software configurations.

- Understanding of networking concepts, including IP addressing, subnetting, DHCP, and DNS.

- Familiarity with remote access protocols such as SSH (Secure Shell) for troubleshooting and performing administrative tasks on remote mining devices.

##### 🔎 General requirements

- Perfect English proficiency, excellent communication skills, and the ability to work within UTC+7 time zones.

- Ability to communicate effectively in writing and through client calls on a daily basis.

- A strong technical background with an experience in bitcoin mining and a desire to learn technical aspects of Braiins products.

- Ability to learn quickly, proactively, and independently from teammates, product managers, developers, and other internal resources available to you.

- Willingness to work during weekends and outside traditional working hours is a plus.

##### 🏖 What we offer:

- Full-time position with flexible working hours and possibility to work remotely.

- Both possibilities to work as an Employee or Freelance.

- Work on long-term projects with our highly skilled and reputable team.

- Career growth opportunities inside the company based on your talent and performance.

- Make a difference helping us to change the landscape of bitcoin mining.

---

Source: Braiins's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/braiins-technical-support-1c39fb22-29bc-4379-8e7d-7eee7d54b4f4