---
title: "Workforce Real Time Associate, Hyderabad"
company: "BLACKLANE"
company_url: "https://www.remjobs.works/companies/blacklane"
url: "https://www.remjobs.works/job/blacklane-workforce-real-time-associate-hyderabad-8a56ba71-812f-46a3-86a6-206f90fba595"
apply_url: "https://job-boards.greenhouse.io/blacklane/jobs/8816083002"
workplace: onsite
location: "Hyderabad"
employment_type: unspecified
seniority: entry
role: other
region: india
date_posted: 2026-09-17T07:48:58.000Z
first_seen_by_remjobs: 2026-09-17T07:49:45.968Z
---

# Workforce Real Time Associate, Hyderabad

**BLACKLANE** · Hyderabad

Apply: https://job-boards.greenhouse.io/blacklane/jobs/8816083002

## About BLACKLANE

Professional chauffeurs for business and leisure across 60+ countries. We'll take care of the details so you can arrive at your best.

## About the role

Blacklane connects guests and chauffeurs worldwide to deliver premium, sustainable experiences. We’re looking for a **Workforce Real-Time Associate** to act as the **analytical command center** of our live operations, keeping service levels stable, agents adherent, and resources optimized so we deliver on our values: **CARE, EXCELLENCE, DRIVE**.

##### Your Responsibilities

You will monitor, analyze, and optimize real-time performance across channels, translating operational signals into fast, high-quality actions and clear communication to Team Leads and Operations.

- Real-time monitoring: Track queues, SL/ASA, wait times, AHT, occupancy, adherence, and abandon across channels via WFM/CCaaS tools.

- Action management: Execute intraday levers (break reshuffle, skill/routing changes, reassignments, OT/VTO signals) to restore targets and balance load.

- Communication: Provide timely, concise updates and actionable insights to Team Leads/Ops; set recovery ETAs and risks.

- Incident handling: Detect and escalate outages, hub shutdowns, volume spikes, or staffing gaps; apply contingency playbooks and document timelines.

- Reporting: Maintain live dashboards and deliver end-of-day summaries (variance vs. plan, root causes, recommended improvements).

- Performance analysis: Identify trends during monitoring and propose proactive actions that improve stability and efficiency.

##### About you:

- Experience: 1–2+ years in real-time/intraday workforce management (chat/call/email).

- Analytics: Strong analytical mindset; advanced Excel/Sheets (lookups, pivots, basic charts; nice-to-have: interval analysis).

- Tools: Understanding of workforce/ops systems; experience with Intercom, Aircall, Calabrio (or similar) is a strong plus.

- Communication & collaboration: Clear, calm updates under time pressure; effective partnering with Customer Care and external hubs.

- Decision-making: Prioritizes quickly, takes data-driven actions, and manages trade-offs.

- Ways of working: Multicultural collaborator; comfortable with rotating shifts (nights/weekends/holidays).

###### [About Blacklane](https://www.blacklane.com/en/)

###### Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.

###### Our Company Culture & Values Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence.

- Care - We are invested in each other's well-being and professional growth.

- Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery.

- Excellence - We understand our customers so we can exceed expectations.

###### We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life.

#### Why Join Blacklane?

At Blacklane, our Compensation and Benefits strategies are designed to be fair and market-aligned. We combine base salary with variable elements and long-term incentives as part of our overall rewards framework. All employees participate in our company-wide Virtual Stock Option Plan (VSOP), sharing in Blacklane’s long-term success.

**Local perks – Remote.com hires****
**💙 Strong local benefits package via Remote.com, including health coverage and statutory protections
🌴 Competitive local vacation and public holiday entitlements
💪 Your Mental Health → No compromise with[Nilo](https://nilohealth.com/) 🎓 Continuous learning through LinkedIn learning and L&D budget
🚀 Fair pay and shared success through our RSU program
🚘Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and experience our service from a guest’s perspective.

---

Source: BLACKLANE's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/blacklane-workforce-real-time-associate-hyderabad-8a56ba71-812f-46a3-86a6-206f90fba595