---
title: "Payments Quality Analyst"
company: "Betsson Group"
company_url: "https://www.remjobs.works/companies/betsson-group"
url: "https://www.remjobs.works/job/betsson-group-payments-quality-analyst-183dde3c-0866-4794-b545-34538b0d065c"
apply_url: "https://job-boards.greenhouse.io/betsson/jobs/8176651"
workplace: onsite
location: "Malta"
employment_type: unspecified
seniority: mid
role: finance-legal
region: other
date_posted: 2026-09-09T07:56:30.000Z
first_seen_by_remjobs: 2026-09-15T16:20:41.113Z
---

# Payments Quality Analyst

**Betsson Group** · Malta

Apply: https://job-boards.greenhouse.io/betsson/jobs/8176651

## About the role

The function of the **Payments & Fraud Trainer and Quality Analyst** is to ensure that all Payments Analyst and Shift Leaders are fully trained on their required tasks

**Main Responsibilities:**

The main responsibilities include but are not limited to:

- Acclimate new hires to the business and conduct orientation sessions as well as be of support and a mentor.

- Create comprehensive and effective training and knowledge/skill developing programme.

- Liaising with managers to determine training needs and schedule training sessions.

- Direct structured learning experiences and monitor their quality results.

- Conducting of periodical refresher training and tests to ensure both PA and SL are at an optimal level of skill and knowledge.

- Assess training effectiveness to ensure incorporation of taught skills and knowledge into employees work behaviour.

- Gathering of information relevant to the teams, compiling and updating of knowledge base.

- Upkeep of Knowledgebase

- Deliver training courses.

- Periodically evaluate ongoing training programs to ensure that they reflect any changes and still relevant to current practises.

- Stay updated with new trends, tools, and processes.

- Scoping of information when new PSP’s are introduced, prepare articles and relevant training.

- Be the point of reference for the Payments Analyst/Shift Leaders when questions arise, 2nd opinion required and validation on action taken is needed.

- Agent’s quality reviews

- In conjunction with the Team Leaders, check, analyse and report Payments Analysts and Shift Leader quality results. To fill in Training Documents and reports

- To create and schedule in new training groups.

- Assist in day-to-day tasks when needed

**Requirements for the role:**

- At least 2 years experience in Payments and Fraud

- Prior experience as a trainer or a similar position

- Prior Customer support experience

- Excellent interpersonal and communication skills.

- Excellent organizational skills.

- Excellent presentation, and problem-solving skills

- Excellent people management skills

- Ability to work efficiently in a fast-paced environment

---

Source: Betsson Group's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/betsson-group-payments-quality-analyst-183dde3c-0866-4794-b545-34538b0d065c