---
title: "Partner Operations Specialist – Ad Ecosystem"
company: "Baidu USA"
company_url: "https://www.remjobs.works/companies/baidu-usa"
url: "https://www.remjobs.works/job/baidu-usa-partner-operations-specialist-ad-ecosystem-ee8e00ad-dac4-402b-99fc-832056021c95"
apply_url: "https://job-boards.greenhouse.io/baidu/jobs/8196985"
workplace: onsite
location: "Toronto, Ontario, Canada"
employment_type: unspecified
seniority: mid
role: sales
region: canada
date_posted: 2026-09-11T19:07:31.000Z
first_seen_by_remjobs: 2026-09-17T11:40:03.365Z
---

# Partner Operations Specialist – Ad Ecosystem

**Baidu USA** · Toronto, Ontario, Canada

Apply: https://job-boards.greenhouse.io/baidu/jobs/8196985

## About the role

##### Partner Operations Specialist – Ad Ecosystem

**Location:** Toronto, ON, Canada / Mountain View, CA, US (Hybrid)
 

Job Type: Contractor, Full Time, Monday - Friday

###### Position Overview

MediaGo is seeking a motivated, detail-oriented **Partner Operations Specialist** to join our global operations team. In this role, you will serve as a key operational bridge between our global business teams and third-party technology & ecosystem verification partners, ensuring the long-term health, compliance, and operational excellence of our programmatic advertising platform.
 

This role combines **partner communication, case management, and cross-functional coordination**. You will be responsible for managing day-to-day partner communications, handling ad quality and compliance appeals, establishing standardized escalation trackers, and gathering market intelligence to support sustainable business growth across North America and global markets.

###### Key Responsibilities

**1. Partner Relationship & Account Operations**

- Serve as the day-to-day operational point of contact for key ecosystem technology, compliance, and measurement partners.

- Organize and lead regular operational check-ins (weekly/bi-weekly cadence) to review open cases, platform updates, and service SLAs.

- Foster collaborative, trusted working relationships with external partner teams across North America.

**2. Case & Appeal Management (Ad Quality & Policy)**

- Own the end-to-end management of ad compliance appeals, domain whitelisting, and creative scan troubleshooting across top supply and publisher channels.

- Coordinate urgent (P0/P1) case escalations, investigate root causes with internal stakeholders, and submit well-documented appeals to external review teams.

- Drive cases to resolution to ensure minimal disruption to live traffic and partner monetization.

**3. Cross-Functional Coordination**

- Act as the communication liaison between external partners and internal teams, including Client Management, Business Development, Ad Operations, and Product/Engineering.

- Translate operational feedback and policy guidelines into clear, actionable recommendations for internal account managers and technical teams.

**4. Tracking & Ecosystem Intelligence**

- Build and maintain a centralized Case & Escalation Tracker to log issue types, partner responses, resolution times, and recurring root causes.

- Stay up-to-date on emerging industry standards, platform policy updates, and brand safety benchmarks, sharing relevant insights with the broader team.

- Proactively explore and build early communication channels with broader industry service providers to prepare for future business needs.

###### Qualifications & Requirements

- Experience: 1–3 years of experience in account management, ad operations, partner solutions, customer success, or related client-facing operational roles (AdTech, digital media, or SaaS experience preferred).

- Communication Skills: Excellent verbal and written English communication skills; comfortable presenting issues clearly and professionally to external partner representatives.

- Language Proficiency: Bilingual fluency in English and Mandarin Chinese (written & spoken) is strongly preferred to facilitate smooth cross-border collaboration between North American partners and global engineering/operations teams.

- Core Competencies:

High attention to detail with strong organizational and follow-through capabilities.

- Proactive problem-solver with patience and persistence in managing multi-step case appeals.

- Ability to thrive in a fast-paced, cross-timezone work environment.

- Technical Aptitude: Foundational familiarity with digital advertising concepts (DSP, SSP, programmatic buying, ad serving) is a plus, though deep technical engineering expertise is not required.

- Education: Bachelor’s degree in Business, Marketing, Communications, Information Systems, or equivalent practical experience.
 

 
Hourly Pay Rate Range: $25-$35/h

---

Source: Baidu USA's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/baidu-usa-partner-operations-specialist-ad-ecosystem-ee8e00ad-dac4-402b-99fc-832056021c95