---
title: "IT Helpdesk"
company: "AvePoint"
company_url: "https://www.remjobs.works/companies/avepoint"
url: "https://www.remjobs.works/job/avepoint-it-helpdesk-384c0eaf-331d-499d-9837-ee4848316f0b"
apply_url: "https://www.avepoint.com/careers/job-detail?gh_jid=8152642"
workplace: onsite
location: "Kuala Lumpur, Kuala Lumpur, Malaysia"
employment_type: unspecified
seniority: mid
role: other
region: asia-pacific
skills: ["azure"]
date_posted: 2026-08-24T08:10:58.000Z
first_seen_by_remjobs: 2026-09-15T16:20:00.710Z
---

# IT Helpdesk

**AvePoint** · Kuala Lumpur, Kuala Lumpur, Malaysia

Apply: https://www.avepoint.com/careers/job-detail?gh_jid=8152642

## About AvePoint

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## About the role

Key Responsibilities:
1.Provide end-user support for hardware and software issues, helping resolve productivity challenges.
2.Maintain and troubleshoot issues related to hardware, software, and network connectivity.
3.Serve as the main point of contact for helpdesk requests and provide timely resolutions.
4.Document IT processes and coordinate user training as needed.
5.Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related teams.
6.Oversee office networking, including managing firewalls and switches.
7.Maintain virtualization environments and manage virtual machine (VM) allocation.
8.Require the ability to independently maintain Microsoft 365-related, including but not limited to account maintenance, SharePoint maintenance, email management, license assignment, and log-related inquiries.
9.Take on additional tasks assigned by the IT Manager or Office Manager.

Qualifications:
1.Proven experience in IT support, system administration, or a similar role.
2.Knowledge of network infrastructure (e.g., firewall, switches) and virtualization environments.
3.Cloud operation skillset and experience is preferred.
4.Strong troubleshooting skills with hardware, software, and network issues.
5.Experience with Active Directory, Azure AD,M365 and managing account operations.
6.Excellent communication skills and the ability to coordinate training for end-users.
7.Detail-oriented with experience in asset management and documentation.
8.Have a good sense of security operation and change management process.

9. Education: Bachelor and above

Other desired certifications / preferred skills other qualifications:

Microsoft Azure certifications (AZ-104, AZ-305, or equivalent) or
Microsoft 365 certifications (MD-102, MS-102, or equivalent) or
Networking certifications (CCNA or equivalent)

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our [Privacy Notice](https://www.avepoint.com/company/privacy-notice).

---

Source: AvePoint's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/avepoint-it-helpdesk-384c0eaf-331d-499d-9837-ee4848316f0b