--- title: "Senior Customer Success Manager" company: "Alembic" company_url: "https://www.remjobs.works/companies/alembic" url: "https://www.remjobs.works/job/alembic-senior-customer-success-manager-b76221a0-4c36-404c-8c24-5757f7c1675b" apply_url: "https://jobs.ashbyhq.com/alembic/fa43379a-7509-4ad2-a205-0f247b26b943" workplace: hybrid location: "Chicago" employment_type: full-time seniority: senior role: customer-support region: united-states skills: ["python", "snowflake", "sql"] salary: "$170,000–$190,000 per year" date_posted: 2026-09-16T23:30:24.534Z first_seen_by_remjobs: 2026-09-17T00:11:26.133Z --- # Senior Customer Success Manager **Alembic** · Chicago Salary: $170,000–$190,000 per year Apply: https://jobs.ashbyhq.com/alembic/fa43379a-7509-4ad2-a205-0f247b26b943 ## About Alembic Alembic is the Causal AI platform that proves what drives growth across your enterprise. From finance to operations to revenue, replace guesswork with causal science. ## About the role **Location:** Chicago, IL — Hybrid, with regular onsite time at customer sites in the Chicago area #### About Us Alembic is the pioneering Causal AI platform. We help the world's largest enterprises move past correlation to prove what actually drives business outcomes — the question marketing and growth teams have never been able to answer with confidence. Fortune 100 companies including Nvidia, Delta Air Lines, and Mars use Alembic to make multimillion-dollar decisions on trusted, causal evidence. We're backed by a $145M Series B from WndrCo (founded by Jeffrey Katzenberg), Jensen Huang, Joe Montana, Prysm Capital, and Accenture. Our models run on our own NVIDIA DGX SuperPOD built on Grace Blackwell infrastructure — one of the fastest private supercomputers in the world. #### About the Role We're hiring a Senior Customer Success Manager in Chicago to own the technical deployment and integration of the Alembic platform for our enterprise customers. You'll turn sales promises into technical reality: a fully functional system that meets the customer's requirements and sets the foundation for a long relationship. Causal analysis is only as good as the data going into it, so the quality of your implementation directly determines whether a Fortune 100 marketing organization trusts what our models tell them. Time-to-value is the number that matters, and you'll own it. The seat is in Chicago because a concentration of our most strategic enterprise accounts is here. Kickoffs, data workshops, and go-live moments go materially better in person, and you'll be close enough to do them that way. #### What You'll Do - Lead implementation projects for enterprise B2B SaaS customers, ensuring smooth onboarding and successful adoption of Alembic's platform. - Develop and maintain implementation plans, timelines, and resourcing so projects land on or ahead of schedule. - Ensure data integrations function correctly and meet customer requirements — the integrity of every downstream causal result depends on it. - Create documentation comprehensive enough to enable real knowledge transfer, internally and to the customer. - Act as the liaison between customer success, engineering, and product management to keep everyone aligned and moving. - Build scalable, repeatable processes that cut time-to-value for every new customer after this one. - Run regular check-ins with clients to surface concerns and clear roadblocks before they become escalations. - Monitor and report on implementation metrics and KPIs, and facilitate clean handoffs from implementation to ongoing customer success. #### What Will Help You Succeed **Core Skills** - 5–8+ years in enterprise implementation, technical account management, solutions consulting, or technical customer success at a B2B SaaS, data, cloud, or AI company. - A track record owning enterprise onboarding end to end — from kickoff through go-live — with named references you're proud of. - Real comfort with data integration mechanics: APIs, ETL/ELT pipelines, cloud warehouses (Snowflake, BigQuery, Redshift), file-based transfer, and troubleshooting a broken feed without escalating on day one. - SQL fluency; Python or scripting is a plus. - Project management discipline — you can hold a multi-workstream plan and a skeptical executive stakeholder at the same time. - Clear written and verbal communication with both engineers and C-level stakeholders.**Preferred Qualifications** - Experience with marketing and advertising data — CRM, marketing automation, ad platforms, ad servers, DSPs, web and app analytics, or media spend files. Knowing why a media taxonomy is never clean is a genuine advantage here. - Background at a martech, measurement, or analytics vendor, or inside a large advertiser's or agency's data function. - Familiarity with enterprise procurement, security review, and data governance processes. - Startup or high-growth experience where you built the process rather than inherited it. - Experience mentoring or setting standards for other implementation staff. #### Growth Opportunities - Implementation methodology: Develop and refine the methodology that drives faster time-to-value across all of our enterprise clients. - Cross-functional leadership: Become a key connector between customer success and product development, with real influence on what gets built. - Process optimization: Design the approaches that streamline implementation and raise customer satisfaction — and own them as we scale. #### The role is right for you if - You get real satisfaction from the moment a hard integration finally runs clean and a customer sees their own data answer a question they couldn't answer before. - You want to build the implementation function, not just work inside one — and you'd rather have the pen than the ticket queue. #### Why You Might Be Excited About Alembic - You own whether it works: Implementation isn't downstream of the value here — it is the value. Causal results are only as trustworthy as the data foundation you build. - Elite customers, real stakes: You'll onboard Fortune 100 companies making multimillion-dollar marketing decisions, and work directly with the executives who make them. - Build the function: You'll define the implementation methodology at a Series B company that's still writing its playbook, and see your process applied to every customer after yours. - A product worth deploying: Causal AI running on our own NVIDIA DGX SuperPOD, doing something no attribution model has done before — customers are genuinely excited when it goes live. - Series B momentum, real ownership: Meaningful equity at a Series B company that's raised $145M, with proven product-market fit and enterprise traction. #### Why You Might Not Be Excited - This is implementation, not account management. If you want a renewal number, a QBR calendar, and an expansion quota, this isn't that role. - You want a mature, documented onboarding process to execute against. Ours is partly built, and you'll be finishing it while running live projects. - You'd rather hand data problems to engineering than get into the pipeline yourself. Here you'll be close to the data, often before it's clean. - You want a fully remote role. The in-person time with customers is deliberate. --- Source: Alembic's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/alembic-senior-customer-success-manager-b76221a0-4c36-404c-8c24-5757f7c1675b