--- title: "Customer Product Engineer" company: "Alchemy" company_url: "https://www.remjobs.works/companies/alchemy" url: "https://www.remjobs.works/job/alchemy-customer-product-engineer-4b241d09-ab3e-48c2-862b-0ccb8f904178" apply_url: "https://jobs.ashbyhq.com/alchemy/8f61f190-33a2-454e-a030-e8e5b041bf3b" workplace: hybrid location: "New York" employment_type: full-time seniority: mid role: software-engineering region: united-states salary: "$130,000–$165,000 per year" date_posted: 2026-06-18T12:10:30.092Z first_seen_by_remjobs: 2026-09-15T15:12:03.443Z --- # Customer Product Engineer **Alchemy** · New York Salary: $130,000–$165,000 per year Apply: https://jobs.ashbyhq.com/alchemy/8f61f190-33a2-454e-a030-e8e5b041bf3b ## About Alchemy Alchemy is a nanotechnology company based in Kitchener, Ontario with core operations in the automotive and defense sectors. Automotive - With the widespread adoption of ADAS systems in new vehicles, the cost of replacing a windshield in new vehicles has tripled to $1500+. We have developed a windshield protection film product line called ExoShield to help vehicle owners protect their windshields. Our ExoShield GT3 film is sold through 400+ aftermarket installers and car dealerships in 56 countries that carry and install it for vehicle owners. For Jeep Wrangler and Ford Bronco owners (google: broken windshield club), our ExoShield ULTRA DIY kits are available via our website and dropshipping partners. Defense - Over the last 3 years, we have been working with the Canadian Armed Forces to develop an infrared camouflage technology. We have received two contracts from CAF to develop our technology. Our solution has the ability to be integrated into the uniform directly (adding just 5-10g of weight vs. 600-18,000 kg of weight for other alternatives), has outperformed all existing NATO alternatives in multiple CAF field trials, and is receiving support from major elements of CAF for our next contract. This technology can also be adapted for other individual camouflage integrations (face paint and individual nettings) and for mobile camouflage applications (vehicle nettings and vehicle paints). ## About the role **The Role** Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap and aggregate feedback to product and engineering teams. In this role specifically, you will work directly with our Account Abstraction and Wallet Services team to provide hands on product specific customer support, scale this support system, and shape feedback into product decisions. This role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers. **What You'll Do:** - Provide hands on technical support within the Account Abstraction product vertical - Deliver a stellar customer experience - Scale support through internal tooling and runbooks as well as contribute to devX improvements - Understand customer needs and how to meet unique challenges and goals - Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions - Be the voice of the customers - Build and maintain ongoing relationships with complex stakeholders, both internally and externally - Work in a quickly changing environment - Drive referrals from our customers**What We're Looking For:** - 1+ years of experience in a software development role - Technical degree - Experience and interest in Account Abstraction / Wallet Services - Strong analytical skills - Ability to understand and troubleshoot complex technical issues - Strong communication skills with internal and external stakeholders - Excellent people skills to monitor and measure customer performance - Interest in technology, blockchain, crypto - Experience with blockchain a large plus - Founded a company or built side projects, a plus - Experience in startups, a plus**More on the Role:** Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off. The base salary range for this position is estimated to be between $120,000 - $300,000 annually. Please note this range reflects base salary only, and does not include bonus, equity, or benefits. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs. --- Source: Alchemy's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/alchemy-customer-product-engineer-4b241d09-ab3e-48c2-862b-0ccb8f904178