--- title: "Medical Secretary" company: "Akido Labs" company_url: "https://www.remjobs.works/companies/akido-labs" url: "https://www.remjobs.works/job/akido-labs-medical-secretary-62f06d8a-7a82-40ba-84e6-bf5785c76af7" apply_url: "https://job-boards.greenhouse.io/akidolabs/jobs/4713970006" workplace: onsite location: "Rhode Island" employment_type: unspecified seniority: mid role: other region: other date_posted: 2026-09-16T20:41:57.000Z first_seen_by_remjobs: 2026-09-16T21:17:44.171Z --- # Medical Secretary **Akido Labs** · Rhode Island Apply: https://job-boards.greenhouse.io/akidolabs/jobs/4713970006 ## About Akido Labs For the first time in history, technology exists to create a healthcare system that anticipates your needs, responds with precision and is accessible to everyone -- regardless of financial means or geography. Since 2015, Akido Labs singular focus has been to make this vision a reality. ## About the role Akido builds AI-powered doctors**.** Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving [unhoused communities](https://www.fastcompany.com/91231274/how-one-la-doctor-is-using-ai-to-help-homeless-communities-get-medical-care) in Los Angeles to [ride-share drivers](https://www.wsj.com/articles/the-ai-doctor-will-see-new-york-ride-share-drivers-now-5ba53e6c?mod=Searchresults_pos1&page=1) in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. [Read more about Akido’s $60M Series B](https://www.businesswire.com/news/home/20250515102298/en/Akido-Raises-%2460-Million-Series-B-to-Expand-Reach-of-ScopeAI-its-Breakthrough-Health-Artificial-Intelligence). More info at [Akidolabs.com](http://Akidolabs.com). **The Opportunity ** The Medical Secretary provides essential administrative and clerical support to ensure efficient operations at Rhode Island Primary Care Medical Group. This position serves as a critical communication hub between patients, providers, clinical staff, and external stakeholders in a multi-site medical practice environment. The Medical Secretary maintains accurate medical records, manages scheduling and correspondence, and ensures seamless coordination of patient care activities. **What you’ll do ** **Front Office Operations: ** - Greet patients and visitors in a professional and welcoming manner - Check in patients, verify demographics and insurance information in Epic EHR - Collect co-payments and process patient payments using point-of-sale systems - Schedule, reschedule, and confirm patient appointments across multiple providers and locations - Manage provider calendars and optimize appointment scheduling - Respond to patient inquiries via phone, email, and patient portal messages - Register new patients and update existing patient information **Medical Records and Documentation: ** - Maintain accurate and confidential patient medical records in Epic EHR - Scan, file, and organize medical documents and correspondence - Processing medical records requests and release of information forms - Ensure compliance with HIPAA regulations and patient privacy standards - Track and follow up on missing or incomplete documentation - Prepare charts and documentation for provider review - Coordinate medical record transfers between facilities and external providers **Administrative Support: ** - Transcribe provider notes and communications as needed - Process prescription refill requests and route to appropriate clinical staff - Coordinate referrals to specialists and obtain prior authorizations - Verify insurance eligibility and benefits - Prepare and submit insurance claims and support documentation - Handle incoming and outgoing mail and faxes - Coordinate patient follow-up appointments and recall systems **Communication and Coordination: ** - Serve as liaison between patients, providers, clinical staff, and external contacts - Communicate test results to patients by provider instructions - Coordinate with other RIPC Medical Group locations for patient care continuity - Facilitate communication with pharmacies, laboratories, and imaging centers **Quality and Compliance: ** - Maintain patient confidentiality and adhere to HIPAA regulations - Follow office policies, procedures, and clinical protocols - Participate in quality improvement and compliance initiatives - Support ACO quality metrics documentation and reporting - Ensure accurate and timely completion of administrative tasks - Always maintain professional appearance and demeanor **Who you are ** **Requirements and Qualifications:**** ** - Minimum of 2+ years of experience as a Medical Secretary in Primary Care. - High school diploma required. - Self-starter & willingness to learn. - Strong communication, organizational, and planning skills. - Proficiency with Epic systems and Microsoft Office (Excel, Outlook, Teams, Word). - Ability to collaborate with team members on assigned tasks. - Familiarity with medical terminology and ability to calculate and collect cash transactions. - Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner. **Benefits ** - Medical, dental, & vision coverage - Life insurance - Company paid basic life insurance & voluntary supplemental policies - Company paid Health Reimbursement arrangement that reduces employee responsibility of medical plan deductible - Voluntary accident insurance - 401k eligibility at 1-year of employment, immediate vesting of company match once eligible - Paid time off - Paid holidays - Work life balance of primary care office setting **Physical Demands:** - Prolonged periods of sitting at a desk and using a computer. - Able to sit/stand/walk for long periods of time. - Must be able to lift 15 pounds at times.   Salary range$37,440—$45,760 USDAkido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. --- Source: Akido Labs's own career page, read by RemJobs. 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