--- title: "Patient Care Coordinator / Scheduler (non-clinical)" company: "Adaptive Home Health" company_url: "https://www.remjobs.works/companies/adaptive-home-health" url: "https://www.remjobs.works/job/adaptive-home-health-patient-care-coordinator-scheduler-non-clinical-49bacefa-c528-42f5-86bc-fcb446eb24c9" apply_url: "https://jobs.ashbyhq.com/fira-health/c45258ac-c4dd-4b09-8664-412b8f2ff183" workplace: onsite location: "San Antonio" employment_type: full-time seniority: mid role: operations region: other date_posted: 2026-09-01T19:13:41.496Z first_seen_by_remjobs: 2026-09-19T22:06:23.959Z --- # Patient Care Coordinator / Scheduler (non-clinical) **Adaptive Home Health** · San Antonio Apply: https://jobs.ashbyhq.com/fira-health/c45258ac-c4dd-4b09-8664-412b8f2ff183 ## About Adaptive Home Health Helping patients adapt to life's challenges with skilled home health, physical therapy, orthopedic rehab, and specialty wound and infusion care. ## About the role **Role:** Scheduler / Patient Care Coordinator (Non-Clinical) - Comp: $52,000.00 - $60,000.00 per year - Schedule: Full-time, Monday–Friday - Location: Office-basedAdaptive Home Health is building a higher-acuity, patient-centered, skilled home health model across Texas. Our ultimate mission is to **dramatically improve patient access to home health care.** The Scheduler / PCC role ensures that approved visits are scheduled efficiently, clinician assignments are balanced, and patients receive timely care. You are the operational backbone that keeps field operations running smoothly. ##### Who We Are: We build technology to better support our teams and remove administrative friction. Our **scheduling product** (launching soon) will make it easier to coordinate visits, reduce last-minute changes, and protect clinician capacity. In the meantime, you'll work in **Homecare Homebase (HCHB)** and [Monday.com](http://Monday.com) to manage scheduling workflows. If you are highly organized, detail-oriented, and you like solving scheduling puzzles while ensuring patients get care on time, this role gives you meaningful impact in a fast-paced coordination environment. ##### What you will do: - Schedule approved home health visits for skilled nursing (SN), physical therapy (PT), occupational therapy (OT), speech therapy (ST), and home health aide (HHA) services. - Assign visits to field clinicians based on coverage area, continuity, and productivity balance (target: 6-7 points/day, ~28 points/week). - Process reschedule requests, missed visits, reassigned visits, and declined visits according to SOPs and turnaround time targets. - Verify that discharge, recertification, and resumption of care (ROC) visits are properly scheduled. - Monitor authorization status and escalate missing or expired authorizations to the authorization team. - Maintain clear documentation via coordination notes in HCHB to ensure communication with clinicians, clinical managers, and branch directors. - Collaborate with Clinical PCCs, intake coordinators, clinical managers, and field clinicians to resolve scheduling conflicts and barriers. - Balance clinician workload to prevent burnout while ensuring patients receive timely care. - Manage workflow tasks in HCHB including Complete Requested Schedule, Reschedule Visit, Process Missed Visits, Process Reassigned Visit, and Reassign Declined Visit. - Communicate via Microsoft Teams and [Monday.com](http://Monday.com) to coordinate real-time scheduling needs. ##### Why Adaptive - Operations that support you: You are backed by an experienced clinical and operational team. You focus on scheduling logistics, not clinical decisions. - Clear processes with technology support: We use HCHB, [Monday.com](http://Monday.com), Smappen, and internal tools to make scheduling more efficient. Our scheduling product (launching soon) will automate much of the manual work. - Mission-driven work: Every visit you schedule gets a patient the care they need. You are directly expanding access to high-quality home health. - Growth opportunity: Strong performers in this role grow into scheduling leadership, operations coordination, or branch-level support roles. ##### Requirements **Must-haves** - 1-2 years of scheduling, coordination, or administrative experience (healthcare scheduling strongly preferred) - Strong attention to detail and ability to manage multiple competing priorities simultaneously - Excellent communication skills (phone, Teams, email) with clinicians, managers, and patients - Comfortable with technology and learning new systems quickly (HCHB, [Monday.com](http://Monday.com), Smappen, Microsoft Teams) - Ability to work in a fast-paced, high-volume environment with tight turnaround time expectations - Strong problem-solving skills and ability to escalate appropriately when issues arise**Nice-to-haves** - Previous home health scheduling or PCC experience - Familiarity with Homecare Homebase (HCHB) or similar EMR systems - Understanding of home health visit types, service codes, and authorization requirements - Experience using [Monday.com](http://Monday.com) or similar project management tools - Experience with geographic routing or coverage mapping tools ##### Focus areas - Home Health Visit Scheduling & Coordination - Clinician Capacity Management - Workflow Task Processing (HCHB) - Authorization Verification - Cross-Team Communication & Escalation ##### Benefits - 401(k) + 401(k) matching - Health, dental, vision, and life insurance - Paid time off - Referral program --- Source: Adaptive Home Health's own career page, read by RemJobs. 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